Reservations Consultant | Grand Pacific Tours

Journey Beyond; Melbourne; In loco; AUD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

An extensive onboarding and training

Generous discounts on Journey Beyond旅行

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Employee Assistance Program

Discounts on Journey Beyond merchandis

Flexible working environment

Descrizione del lavoro

Journey Beyond is seeking a Reservations Consultant to manage bookings for Grand Pacific Tours in Australia. You will handle incoming calls, convert enquiries into reservations, and upsell relevant packages and services, while maintaining accurate guest data across systems.

The role requires 2–3 years in reservations or travel, strong communication, and data-entry accuracy, with MS Word, Excel, and Outlook proficiency. A Hospitality-related Diploma is highly regarded.

Competenze

• 2–3 years experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
• Accurate data entry skills and the ability to follow established processes and procedures.

Mansioni

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross‑selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

Conoscenze

Customer service

Sales conversion

Communication

Active listening

Data entry

Formazione

Diploma in Hospitality/Travel/Tourism/Business

Strumenti

Microsoft Word

Microsoft Excel

Outlook

Descrizione del lavoro

Reservations Consultant | Grand Pacific Tours

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. This role is engaged specifically to support the reservations function at Grand Pacific Tours. GRAND PACIFIC TOURS (GPT) is a New Zealand Coach Holiday specialist aimed at the mature age traveller.

About You

Turn your customer service and sales experience into the start of someone’s next travel adventure. You enjoy building rapport, understanding what matters to each customer and helping them find the right experience. Organised and detail-oriented, you’re confident navigating multiple systems and balancing priorities while delivering great service.

You will have:

• 2–3 years experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
• Accurate data entry skills and the ability to follow established processes and procedures.
• Proficiency in Microsoft Word, Excel and Outlook.
• A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded).

About The Role

The primary responsibility of the Reservations Consultant is to answer incoming calls relating to Travel Agent or direct customer requests wanting to book passengers on a Grand Pacific Tour of New Zealand.

Key responsibilities will include

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross‑selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

What We Offer

• An extensive onboarding and training program
• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment