Travel Reservations & Guest Experience Specialist

Coral Expeditions; Gold Coast City; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Friendly team environment

Career progression opportunities

Work and travel to destinations

Flexible leave and wellbeing benefits

Travel discounts on SIXT, cruises, NR…

Complimentary myNRMA membership

Discounts on NRMA insurance

Job summary

Coral Expeditions is seeking a Reservations Sales Executive to join our Reservations team. You will be the voice of the department for direct guests and partners, focusing on sales, guest experience, and accurate booking conversions in a friendly team setting.

You will handle calls and emails, develop product knowledge, and drive enquiries to bookings, while ensuring data accuracy in our reservations system and contributing to management reporting.

Qualifications

• Experience in Sales/Reservations/Administration or Guest Services.
• Proven communication skills in English (reading and writing).
• Travel industry experience preferred but not essential.
• Experience with Reservations systems preferred but not essential.
• The ability to prioritise in a fast-paced environment.

Responsibilities

• Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
• Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
• Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
• Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
• Accurate entry of details into our reservations system, programs, and database to accompany manifests.
• Compiling accurate reporting for distribution to our management team.

Skills

Sales & reservations

English communication

People skills

Prioritisation

Attention to detail

Tools

Reservations systems

Job description

Coral Expeditions is seeking a Reservations Sales Executive to join our Reservations team. You will be the voice of the department for direct guests and partners, focusing on sales, guest experience, and accurate booking conversions in a friendly team setting.

You will handle calls and emails, develop product knowledge, and drive enquiries to bookings, while ensuring data accuracy in our reservations system and contributing to management reporting.