Reservations Sales Executive

My NRMA; Cairns Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Travel discounts

NRMA membership benefits

Career growth opportunities

Flexible leave & wellbeing benefits

Competitive team environment

Job summary

Coral Expeditions in Australia is seeking a Reservations Sales Executive to join our Reservations team. As the voice of our department for direct guests and partnerships, you will focus on sales, guest experience, and booking conversion, working autonomously and within a supportive, friendly environment.

You will handle calls and emails promptly, cultivate product knowledge and passenger demographics, maintain accurate reservations data, and contribute to daily tasks and reporting to help

Qualifications

• Proven customer service and sales experience, preferably in travel or hospitality.
• Strong written and spoken English.
• Ability to work autonomously within a team.

Responsibilities

• Respond to guest inquiries by phone and email with prompt, accurate information.
• Convert enquiries through product knowledge and effective follow-up.
• Enter booking details accurately into the reservations system.
• Support daily tasks and generate reports for management.

Skills

Excellent communication

Sales-oriented

Attention to detail

Job description

Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral is part of the NRMA Group, a member-owned brand that also operates NRMA Parks & Resorts, SIXT car rental, NRMA Electric Vehicle charging network and various marine businesses.

Job Description

The Reservations Sales Executive is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment this role will be supported and nurtured to achieve the best outcome for our business.

What You'll Do

• Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
• Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
• Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
• Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
• Accurate entry of details into our reservations system, programs, and database to accompany manifests.
• Compiling accurate reporting for distribution to our management team.

What You'll Bring

• Experience in a similar role within - Sales, Reservations, Administration, or Guest Services.
• Proven communication skills in English (reading and writing).
• Experience in travel industry preferred but not essential.
• Experience with Reservations systems preferred but not essential.
• The ability to prioritise in a fast-paced environment.

What's in it for you

• Join a friendly, professional, supportive team environment.
• Career growth in a progressive and expanding Australian company who lead the way in expedition travel.
• The opportunity to work and travel to amazing destinations with inspiring products.
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel.

This position is open to candidates based in Australia who hold Australian residency due to the nature of our business, with substantial Australian work experience.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!