Travel Operations & Ticketing Specialist | Brisbane

AA Appointments; Brisbane; Presencial; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High salary & incentives

Career progression

Training & development

Discount travel

Central location near transport

Descripción de la vacante

AA Appointments is seeking a Travel Operations & Ticketing Specialist in Brisbane. The role focuses on acting as the SME for global ticketing, handling complex issues and leading automation projects, including AI integration.

You will support multiple stakeholders across account management and implementation teams, with a view to identifying efficiency gains and streamlining processes in a dynamic travel environment.

Formación

• Exceptional fares knowledge and manual ticketing skills required.
• Strong GDS skills across Sabre, Galileo and Amadeus.
• Deep understanding of end-to-end ticket cycle including BSP, exchanges and refunds.

Responsabilidades

• Serve as SME for global ticketing and manage escalated ticketing issues.
• Lead automation projects including AI integration.
• Support stakeholders across Account Management and implementation teams.
• Identify opportunities to streamline processes and improve efficiencies.

Conocimientos

Fares knowledge

Ticketing expertise

GDS proficiency

Herramientas

Sabre

Galileo

Amadeus

Descripción del empleo

Travel Operations & Ticketing Specialist | Brisbane

Come and use your ticketing expertise and fares knowledge in a unique operations support role

The Company

• Stepping into this global travel company, you'll open the door to a long and successful career
• Be part of an innovative company that is at the forefront of the AI transformaton and have the opportunity to work across a range of departments and projects

The Role

Serving as the Subject Matter Expert (SME) for global ticketing your day to day duties will range from

• Managing escalated and complex ticketing operational issues
• Acting as the technical lead for automation projects including AI integration
• Supporting stakeholders across multiple business functions including Account Management and implementation teams.
• Identify opportunities to streamline processes and improve efficiencies

The Perks

• Strong salary on offer + incentives based on team performance
• Long term career progression
• Ongoing training and development
• Access to discounted travel
• Modern and centrally located office, close to all forms of public transport

What Do you Need

This is not another Fares & Ticketing role you will need:

• Exceptional fares knowledge & manual ticketing skills is a must
• Strong GDS skills preferably across multiple systems - Sabre, Galileo & Amadeus
• An in-depth knowledge of the end-to-end ticket cycle, including BSP, complex exchanges, and refunds.
• Background in airline technical support highly desirable
• Previous experience working across projects involving NDC content and GDS systems.