Senior Fares & Ticketing Specialist

AA Appointments; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted travel

Career progression

Training and development

Central location near public transport

Job summary

AA Appointments is seeking a Subject Matter Expert for global ticketing to handle escalated issues, drive automation projects and support cross-functional teams. The role demands exceptional fares knowledge and broad GDS experience across Sabre, Galileo and Amadeus.

You will lead improvements in the end-to-end ticket cycle, BSP processes and refunds, with a focus on AI-assisted solutions and airline technical support.

Qualifications

• Exceptional fares knowledge and manual ticketing skills required.
• Strong GDS skills across Sabre, Galileo and Amadeus.
• In-depth knowledge of end-to-end ticket cycle: BSP, exchanges and refunds.
• Background in airline technical support desirable.
• Experience with NDC content and GDS integration preferred.

Responsibilities

• Manage escalated and complex ticketing operational issues.
• Act as the technical lead for automation projects including AI integration.
• Support stakeholders across Account Management and implementation teams.
• Identify opportunities to streamline processes and improve efficiencies.

Skills

Fares knowledge

Manual ticketing

GDS skills

End-to-end ticket cycle

Airline tech support

NDC content experience

Tools

Sabre

Galileo

Amadeus

Job description

Come and use your ticketing expertise and fares knowledge in a unique operations support role

The Company

Stepping into this global travel company, you'll open the door to a long and successful career

Be part of an innovative company that is at the forefront of the AI transformaton and have the opportunity to work across a range of departments and projects

The Role

Serving as the Subject Matter Expert (SME) for global ticketing your day to day duties will range from

• Managing escalated and complex ticketing operational issues
• Acting as the technical lead for automation projects including AI integration
• Supporting stakeholders across multiple business functions including Account Management and implementation teams.
• Identify opportunities to streamline processes and improve efficiencies

The Perks

• Strong salary on offer + incentives based on team performance
• Long term career progression
• Ongoing training and development
• Access to discounted travel
• Modern and centrally located office, close to all forms of public transport

What Do you Need

This is not another Fares & Ticketing role you will need:

• Exceptional fares knowledge & manual ticketing skills is a must
• Strong GDS skills preferably across multiplesystems - Sabre, Galileo & Amadeus
• An in-depth knowledge of the end-to-end ticket cycle, including BSP, complex exchanges, and refunds.
• Background in airline technical support highly desirable
• Previous experience working across projects involving NDC content and GDS systems.