Travel & Expense Operations Lead

Western Sydney University; Melbourne; On-site; AUD 99,000 - 106,000; Full time

Job summary

Western Sydney University is seeking a Travel and Expense Coordinator to join the Office of Finance and Procurement. Based at the Hawkesbury campus, you will oversee day-to-day travel and expense operations, administer the corporate credit card program, and ensure compliant, timely acquittals and reporting.

You will lead the Travel and Expense Support team, coach staff, manage supplier relationships, deliver training, monitor service levels and drive continuous improvement across governance,

Qualifications

• A relevant tertiary qualification or an equivalent combination of extensive travel and expense administration experience.
• Demonstrated supervisory experience, including coordinating work, coaching staff and supporting consistent team performance.
• Experience managing suppliers, operational agreements, service delivery and performance issues.
• Strong knowledge of governance, compliance and risk, including interpreting policies and managing potential non-compliance.
• High-level customer service, communication and relationship-management skills.

Responsibilities

• Coordinate travel and expense services, systems and supplier support to deliver compliant outcomes.
• Oversee day-to-day travel and expense operations and provide timely advice.
• Administer corporate credit card program and monitor acquittals.
• Lead and coordinate the Travel and Expense Support team, coaching staff.
• Manage relationships with travel agents and contracted suppliers; monitor SLAs.
• Deliver training, update policies, and contribute to reporting and improvement initiatives.
• Provide accurate, timely advice and resolve complex travel and expense enquiries.

Skills

Travel & expense admin

supervisory experience

Supplier management

Governance & risk

Customer service

Education

Tertiary qualification

Job description

Western Sydney University is seeking a Travel and Expense Coordinator to join the Office of Finance and Procurement. Based at the Hawkesbury campus, you will oversee day-to-day travel and expense operations, administer the corporate credit card program, and ensure compliant, timely acquittals and reporting.

You will lead the Travel and Expense Support team, coach staff, manage supplier relationships, deliver training, monitor service levels and drive continuous improvement across governance,