Travel And Expense Coordinator

Western Sydney University; Melbourne; On-site; AUD 99,000 - 106,000; Full time

Job summary

Western Sydney University is seeking a Travel and Expense Coordinator to join the Office of Finance and Procurement. Based at the Hawkesbury campus, you will oversee day-to-day travel and expense operations, administer the corporate credit card program, and ensure compliant, timely acquittals and reporting.

You will lead the Travel and Expense Support team, coach staff, manage supplier relationships, deliver training, monitor service levels and drive continuous improvement across governance,

Qualifications

• A relevant tertiary qualification or an equivalent combination of extensive travel and expense administration experience.
• Demonstrated supervisory experience, including coordinating work, coaching staff and supporting consistent team performance.
• Experience managing suppliers, operational agreements, service delivery and performance issues.
• Strong knowledge of governance, compliance and risk, including interpreting policies and managing potential non-compliance.
• High-level customer service, communication and relationship-management skills.

Responsibilities

• Coordinate travel and expense services, systems and supplier support to deliver compliant outcomes.
• Oversee day-to-day travel and expense operations and provide timely advice.
• Administer corporate credit card program and monitor acquittals.
• Lead and coordinate the Travel and Expense Support team, coaching staff.
• Manage relationships with travel agents and contracted suppliers; monitor SLAs.
• Deliver training, update policies, and contribute to reporting and improvement initiatives.
• Provide accurate, timely advice and resolve complex travel and expense enquiries.

Skills

Travel & expense admin

supervisory experience

Supplier management

Governance & risk

Customer service

Education

Tertiary qualification

Job description

Job Description Job Description Full-time, Ongoing position Based At Western's Hawkesbury (Richmond) campus Salary: HEW Level 6 $99,159 - $106,284 per annum, plus 17% Super and Leave Loading

Coordinate travel and expense services, systems and supplier support to deliver consistent, compliant outcomes across the University.
The Opportunity
We are seeking a Travel and Expense Coordinator to work within the Office of Finance and Procurement, supporting the delivery of the University’s travel and expense services.
You will oversee day-to-day travel and expense operations, provide timely advice and resolve enquiries relating to systems, policies and procedures. You will administer the corporate credit card program, monitor acquittals and controls, and elevate potential compliance issues where required.
You will lead and coordinate the Travel and Expense Support team, providing coaching and guidance to support consistent service delivery. You will also manage operational relationships with travel agents and contracted suppliers, monitor service-level obligations and assist with travel risk and duty-of-care processes.
Working with stakeholders across the University, you will maintain user resources, deliver training and contribute to policy updates, reporting, projects and continuous improvement initiatives.
What Success Looks Like:
Success in this role will be demonstrated through reliable service delivery, sound operational oversight and the consistent application of travel and expense requirements. This includes:

• Providing accurate, timely advice and resolving complex travel and expense enquiries.
• Maintaining effective system controls, user support and compliance monitoring.
• Delivering consistent corporate credit card administration and acquittal oversight.
• Coordinating a responsive support team that provides high-quality customer service.
• Maintaining productive supplier relationships and escalating service or risk issues appropriately.

Please refer to the Position Description for full details.
About You
The successful candidate will bring sound judgement, leadership capability and practical expertise in travel and expense administration. You will bring:

• A relevant tertiary qualification or an equivalent combination of extensive travel and expense administration experience.
• Demonstrated supervisory experience, including coordinating work, coaching staff and supporting consistent team performance.
• Experience managing suppliers, operational agreements, service delivery and performance issues.
• Strong knowledge of governance, compliance and risk, including interpreting policies and managing potential non-compliance.
• High-level customer service, communication and relationship-management skills.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

Position Enquiries: Direct to Simone Taylor, Finance Services Team Leader, via . Please include the job reference code REF1962M in your email. Closing Date: 11:59pm, Thursday 12th November 2026. Working Rights: You must provide evidence of your working rights in Australia at time of application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.
For reasonable adjustments during the application process, please contact .

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.
Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.
For the latest please visit our website and LinkedIn.