Travel Customer Support Specialist

Kopp Travels; Perth; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Opportunities for growth

Ongoing training and guidance

Job summary

A dynamic travel agency is seeking a Travel Customer Support Specialist to provide exceptional support to clients throughout their travel journey. This fully remote position involves assisting with inquiries, bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented, organized, and passionate about travel. Offering flexible scheduling, growth opportunities, and travel perks, this role is perfect for those eager to help others create memorable experiences.

Qualifications

• Strong problem-solving skills and empathetic communication.
• Experience in travel or hospitality preferred but not required.
• Comfortable using technology and adapting to booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle questions or concerns with professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Dependable

Detail-oriented

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.