Travel Client Support Specialist

Kopp Travels; Gold Coast City; Remote; AUD 56,000 - 92,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and discounts

Ongoing training and support

Job summary

A travel agency is seeking a reliable Travel Client Support Specialist to assist clients throughout their travel journey. This remote role offers flexible scheduling and involves responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a passion for customer service. The position also provides opportunities for growth and travel perks, fostering a supportive team environment where ongoing training is offered.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Dependable and detail-oriented.
• Comfortable using technology and learning new systems.
• Passionate about travel and helping others.

Responsibilities

• Respond to client inquiries via various channels.
• Assist with travel bookings and changes.
• Provide accurate information about travel details.
• Follow up to confirm client satisfaction.
• Handle questions with empathy and professionalism.

Skills

Written communication skills

Verbal communication skills

Customer service skills

Organizational skills

Problem-solving skills

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Client Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.