Travel Customer Support Specialist

Kopp Travels; Gold Coast City; À distance; AUD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

100% remote position

Flexible scheduling

Travel perks

Exclusive industry discounts

Ongoing training and guidance

Résumé du poste

A travel agency is seeking a reliable and service-driven Travel Customer Support Specialist to assist clients throughout their travel journey from booking to return. The ideal candidate enjoys helping people, has strong communication skills, and is detail-oriented. This position offers a 100% remote opportunity with flexible scheduling, growth within the agency, and travel perks. If you are passionate about travel and customer experience, apply today to start your journey!

Qualifications

• Customer service experience (travel or hospitality experience is a plus, but not required).
• Passionate about travel and helping others create memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy and professionalism.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Organized

Dependable

Detail-oriented

Problem-solving skills

Comfortable using technology

Description du poste

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.