Travel Customer Support Specialist

Kopp Travels; Adelaide; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel support agency is looking for a Travel Customer Support Specialist based in Australia. This fully remote role involves assisting clients with their travel bookings and providing exceptional support throughout their journey. Ideal candidates have strong communication skills and a passion for travel. With flexible scheduling and opportunities for growth, this position is perfect for someone who enjoys helping others create memorable travel experiences. Join our supportive team and enjoy travel perks!

Qualifications

• Experience in customer service; travel or hospitality is a plus.
• Dependable, detail-oriented individual who enjoys helping others.
• Able to learn and use booking technologies effectively.
• Comfortable using technology and learning booking platforms.
• Passionate about travel.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate information about travel-related policies and destinations.
• Follow up with clients to ensure satisfaction with their trips.
• Handle inquiries with empathy and problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.