Travel Customer Support Specialist

Kopp Travels; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and exclusive discounts

Ongoing training and support

Job summary

A leading travel agency is seeking a dependable Travel Customer Support Specialist to assist clients from booking through to their return home. Responsibilities include responding to inquiries, assisting with travel arrangements, and providing accurate information about travel requirements. The ideal candidate has excellent communication skills and enjoys helping others. This is a fully remote role offering flexible scheduling and travel perks.

Qualifications

• Customer service experience, travel or hospitality experience is a plus.
• Organized, dependable, detail-oriented individual.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm satisfaction.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Empathy and problem-solving skills

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.