Travel Client Support Specialist

Kopp Travels; Adelaide; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Opportunities for growth

Ongoing training

Job summary

A travel support agency based in Australia is seeking a reliable and service-driven Travel Client Support Specialist. The role is 100% remote and ideal for someone passionate about travel who enjoys helping others. Responsibilities include assisting with travel inquiries and bookings while providing excellent customer service. The ideal candidate will have strong communication skills and be detail-oriented. Opportunities for growth and travel perks are available. Apply today to start your journey with us.

Qualifications

• Experience in customer service, travel or hospitality experience is a plus.
• Ability to communicate clearly and effectively with clients.
• Comfortable using technology and booking platforms.
• Comfortable learning new booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel requirements.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Problem-solving skills

Travel passion

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Client Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.