Trauma-Informed Client Liaison for National Redress

The Public Trustee of Queensland; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Public Trustee of Queensland in Brisbane is seeking a Client Liaison Officer to join the National Redress Scheme (NRS) team. You will provide specialist support to survivors of institutionalised child sexual abuse, acting as a trusted contact and advocate throughout their NRS journey.

This temporary full-time role is statewide across Queensland, offering opportunities to collaborate with survivors, families and stakeholders, deliver trauma-informed guidance, coordinate referrals and support

Qualifications

• Ability to communicate effectively with diverse customers and stakeholders.
• Experience handling sensitive or complex matters with discretion and empathy.
• Knowledge of trauma‑informed practice or willingness to develop it.
• Ability to interpret and apply legislation, policies, and procedures to decision‑making.

Responsibilities

• Provide trauma‑informed guidance and support to survivors throughout their NRS journey.
• Coordinate referrals and specialist support services with stakeholders across Queensland.
• Develop trauma‑informed practice and complex case management expertise.
• Collaborate within a multidisciplinary team to deliver respectful, customer‑focused services.

Skills

Compassionate communication

Stakeholder engagement

Trauma-informed practice

Case management

Organisational skills

Job description

The Public Trustee of Queensland in Brisbane is seeking a Client Liaison Officer to join the National Redress Scheme (NRS) team. You will provide specialist support to survivors of institutionalised child sexual abuse, acting as a trusted contact and advocate throughout their NRS journey.

This temporary full-time role is statewide across Queensland, offering opportunities to collaborate with survivors, families and stakeholders, deliver trauma-informed guidance, coordinate referrals and support