Trauma-Informed Family Case Officer

Youturn; Nambour; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Professional development

Supportive team environment

Job summary

Youturn is seeking a Case Officer to support children, young people and families with complex needs through intensive case management, assessment, advocacy and coordinated intervention across schools and community settings.

Join a multidisciplinary Family & Youth Services team for a fixed‑term, full‑time role ending 30 June 2027, offering meaningful impact, professional development and collaborative supervision in a values‑driven organisation.

Qualifications

• Diploma or higher qualification in Community Services, Human Services, Mental Health, Youth Work, Counselling, Social Work, Family Intervention or a related field
• Current Working With Children Check (Blue Card)
• Current Open Driver Licence
• Ability to obtain and maintain all required screening and suitability checks

Responsibilities

• Deliver high-quality, client-centred case management services
• Conduct comprehensive assessments, safety planning and risk assessments
• Develop, implement and review individualised case plans
• Support children and families who may be impacted by trauma, family conflict, disengagement from education, child protection concerns or youth justice involvement
• Facilitate referrals and coordinate supports across government and community services
• Provide advocacy, practical support, life skills education and parenting support
• Build strong partnerships with schools, child safety services, health providers and community agencies
• Maintain accurate case notes, client records and reports in line with funding and compliance requirements
• Participate in collaborative case reviews and contribute to continuous service improvement

Education

Diploma or higher qualification in Community Services, Human Services, Mental Health, Youth Work, Counselling, Social Work, Family Intervention or a related field

Job description

Youturn is seeking a Case Officer to support children, young people and families with complex needs through intensive case management, assessment, advocacy and coordinated intervention across schools and community settings.

Join a multidisciplinary Family & Youth Services team for a fixed‑term, full‑time role ending 30 June 2027, offering meaningful impact, professional development and collaborative supervision in a values‑driven organisation.