Case Officer

Youturn; Tewantin; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Not-for-Profit Salary Packaging

Wellbeing Days

Employee Benefits Program

Professional development

Inclusive workplace culture

Meaningful work

Résumé du poste

Youturn in Queensland is seeking a Case Officer to support vulnerable families within a trauma-informed, client-centred framework. You’ll assess needs, develop tailored case plans and coordinate services with partners to achieve positive outcomes.

This is a full-time fixed-term role until 20 October 2027, with potential extension. A Diploma or Bachelor in a related field and strong assessment and documentation skills are essential.

Qualifications

• Diploma or Bachelor in a relevant field with industry experience.
• Experience in case management, family services or housing.
• Knowledge of trauma-informed and client-centred practice.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently within a collaborative team.

Responsabilités

• Conduct comprehensive assessments and develop tailored case plans reflecting client goals.
• Build therapeutic relationships and engage clients in decision-making.
• Deliver trauma-informed interventions to improve life skills and parenting capacity.
• Support families to create safe, nurturing environments for children.
• Monitor and adapt plans to progress toward outcomes.
• Collaborate with Support Workers, Child Safety and community services.
• Advocate for clients and navigate complex service systems.
• Maintain accurate case notes and documentation.

Connaissances

Case management

Trauma-informed

Cultural safety

Communication

Independent worker

Stakeholder engagement

Formation

Diploma in Community Services

Bachelor in Social Work

Description du poste

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

About Youturn

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

This is a full-time fixed-term opportunity until 20 October 2027, offering the chance to make a meaningful impact in the lives of vulnerable children and families. While the role is initially funded through to October 2027, there is potential for extension subject to program funding and service needs. Make a Difference Where It Matters Most. At Youturn, we believe every family deserves the opportunity to feel safe, supported and empowered. As a Case Officer, you'll play a vital role in helping individuals and families navigate complex challenges, build resilience, and create positive, lasting change in their lives.

This is more than a case management role. It's an opportunity to walk alongside people during some of the most difficult periods of their lives, helping them develop the skills, confidence and support networks needed to thrive.

Working within a trauma-informed and client-centred framework, you'll support families experiencing complex needs, including homelessness, family vulnerability, child protection involvement, and other life challenges. Through meaningful engagement, advocacy and tailored interventions, you'll help clients achieve safer, stronger and more independent futures.

What You'll Be Doing

As a Case Officer, you'll work directly with individuals and families to provide practical, responsive and strengths-based support. Your key responsibilities will include:

• Conducting comprehensive assessments and developing tailored support and case plans that reflect each client's unique circumstances, goals and aspirations.
• Building strong therapeutic relationships that place clients at the centre of decision-making and service delivery.
• Delivering trauma-informed interventions that strengthen life skills, wellbeing, independence and parenting capacity.
• Supporting families to create safe, nurturing environments where children can thrive.
• Monitoring, reviewing and adapting case plans to ensure progress towards agreed outcomes.
• Working collaboratively with Support Workers, Child Safety, community organisations and service providers to coordinate integrated supports.
• Advocating for clients and helping them navigate complex service systems.
• Ensuring the safety and wellbeing of clients and children remains at the forefront of all decision-making and interventions.
• Maintaining accurate case notes, reports and client records in accordance with organisational and funding requirements.
• Contributing to service development through data collection, reflective practice, innovation and continuous improvement initiatives.
• Promoting culturally safe and inclusive practice, particularly when working with Aboriginal and Torres Strait Islander families, culturally and linguistically diverse communities, and other priority groups.
• Representing Youturn professionally within community networks, stakeholder meetings and sector forums.

What You'll Bring

We're looking for someone who is passionate about supporting vulnerable families and creating meaningful outcomes for clients facing complex challenges.

You’ll bring:

• A Diploma in Community Services, Human Services, Social Work, Child, Youth & Family Intervention, or a related discipline, with relevant industry experience; or
• A Bachelor qualification in Social Work, Human Services, Psychology, Behavioural Science, Social Science, Community Services, or a related field.
• Experience in case management, family support, child and family services, community services, housing, homelessness or a related field.
• Strong assessment, risk management and case planning skills.
• An ability to engage and build trust with clients experiencing complex and often challenging circumstances.
• Knowledge of trauma-informed, strengths-based and client-centred practice frameworks.
• Excellent communication, relationship-building and stakeholder engagement skills.
• The ability to work independently while contributing positively to a collaborative team environment.
• Strong organisational and administrative skills, including record keeping and case documentation.
• A genuine commitment to cultural safety, diversity and inclusion.

Why Join Youturn?

At Youturn, our people are driven by purpose. Every day, you'll have the opportunity to make a tangible difference in the lives of individuals, children and families across our communities.

When you join Youturn, you'll be supported by a values-driven organisation that invests in its people through:

• Not-for-Profit Salary Packaging, helping you maximise your take-home pay.
• Wellbeing Days, providing additional time to focus on your health, wellbeing and work-life balance.
• Access to our Employee Benefits Program, offering discounts, rewards and savings across a range of retailers, services and experiences.
• Ongoing professional development and learning opportunities.
• A supportive, collaborative and inclusive workplace culture.
• Meaningful work that creates positive outcomes for vulnerable individuals, families and communities.

At Youturn, you'll be empowered to bring your expertise, passion and authenticity to work every day while making a genuine difference in the lives of others

Our Commitment to Inclusion

Youturn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a safe, inclusive and culturally responsive workplace where everyone feels valued and respected.

We strongly encourage applications from:

• Aboriginal and Torres Strait Islander peoples
• People with lived and living experience
• People from culturally and linguistically diverse backgrounds
• People with disability
• People who identify as LGBTQIA+
• People of all ages and backgrounds

We believe that diverse perspectives strengthen our organisation, enhance our services and help us better support the communities we serve.

Applications will be reviewed as they are received. Youturn reserves the right to commence the recruitment process and close this advertisement prior to the advertised closing date.