Trauma-Informed Community Operations Support

North West Queensland; Mount Isa City; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Salvation Army is seeking a dedicated support worker in Mount Isa to join our community services team. You will work with Case Managers to provide practical, person-centred and trauma-informed support, helping participants gain independence and safety.

As part of a busy team, you will respond to immediate needs, maintain accurate records, and contribute to reviews while supporting transport, cleaning, gardening and administration. A compassionate, culturally inclusive approach is essential.

Qualifications

• Compassionate, respectful and committed to supporting others.
• Experience in community services, homelessness or related field, or equivalent skills.
• Ability to work with people from diverse backgrounds and cultures.
• Trauma-informed and culturally inclusive approaches.
• Strong communication and teamwork skills.

Responsibilities

• Provide practical, person-centred and trauma-informed support.
• Build positive relationships that encourage independence and self-determination.
• Respond to immediate needs and elevate risks appropriately.
• Support day-to-day operations including transport, cleaning, gardening and administration.
• Maintain accurate client records and contribute to case reviews and team meetings.
• Work collaboratively to identify service improvements and achieve better outcomes for participants.
• Help create a safe, inclusive and respectful environment for everyone.

Skills

Compassionate approach

Community services experience

Diversity & inclusion

Trauma-informed care

Team communication

Education

First Aid & CPR Certificate

Valid Driver Licence

Working with Children/Vulnerable People Check

Job description

The Salvation Army is seeking a dedicated support worker in Mount Isa to join our community services team. You will work with Case Managers to provide practical, person-centred and trauma-informed support, helping participants gain independence and safety.

As part of a busy team, you will respond to immediate needs, maintain accurate records, and contribute to reviews while supporting transport, cleaning, gardening and administration. A compassionate, culturally inclusive approach is essential.