Operations Support Worker

North West Queensland; Mount Isa City; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Salvation Army is seeking a dedicated support worker in Mount Isa to join our community services team. You will work with Case Managers to provide practical, person-centred and trauma-informed support, helping participants gain independence and safety.

As part of a busy team, you will respond to immediate needs, maintain accurate records, and contribute to reviews while supporting transport, cleaning, gardening and administration. A compassionate, culturally inclusive approach is essential.

Qualifications

• Compassionate, respectful and committed to supporting others.
• Experience in community services, homelessness or related field, or equivalent skills.
• Ability to work with people from diverse backgrounds and cultures.
• Trauma-informed and culturally inclusive approaches.
• Strong communication and teamwork skills.

Responsibilities

• Provide practical, person-centred and trauma-informed support.
• Build positive relationships that encourage independence and self-determination.
• Respond to immediate needs and elevate risks appropriately.
• Support day-to-day operations including transport, cleaning, gardening and administration.
• Maintain accurate client records and contribute to case reviews and team meetings.
• Work collaboratively to identify service improvements and achieve better outcomes for participants.
• Help create a safe, inclusive and respectful environment for everyone.

Skills

Compassionate approach

Community services experience

Diversity & inclusion

Trauma-informed care

Team communication

Education

First Aid & CPR Certificate

Valid Driver Licence

Working with Children/Vulnerable People Check

Job description

Job Description

Working alongside Case Managers and the wider team, you will:

• Provide practical, person-centred and trauma-informed support.
• Build positive relationships that encourage independence and self-determination.
• Respond to immediate needs and elevate risks appropriately.
• Support day-to-day operations including transport, cleaning, gardening and administration.
• Maintain accurate client records and contribute to case reviews and team meetings.
• Work collaboratively to identify service improvements and achieve better outcomes for participants.
• Help create a safe, inclusive and respectful environment for everyone.

About the Employer

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity., The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

About the Candidate

• Compassionate, respectful and genuinely committed to supporting others.
• Experienced in community services, homelessness or a related field - or brings equivalent skills and experience.
• Confident working with people from diverse cultural and social backgrounds.
• Able to apply strengths-based, trauma-informed and culturally inclusive approaches.
• A strong communicator who works well as part of a team.

Working with Children/Vulnerable People Check

First Aid & CPR Certificate

Valid Driver Licence

Work Environment

This is more than a support role - it's an opportunity to help people feel safe, supported and empowered to take their next step.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.