Support Worker

North West Queensland; Mount Isa City; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Flexible onsite working

EAP & health programs

Cultural events

Ceremonial leave

Pastoral care network

Training & development

Meaningful work

Job summary

The Salvation Army is seeking a Support Worker in Mount Isa to provide compassionate, community-focused care for participants. You will be a welcoming point of contact, assist in daily programs, and support participants to work toward personal goals within our care framework.

You will collaborate with the team to address needs, promote recovery goals, and ensure a safe, respectful environment for all participants in a dynamic community setting.

Qualifications

• Certificate/diploma level qualification required or equivalent industry experience.
• Current First Aid Certificate.
• Current Driver's Licence.
• Blue Card (Working with Children Check) required for Mt Isa/Townsville roles.

Responsibilities

• Provide a warm, responsive first point of contact for participants.
• Identify and help prevent potential high-risk situations with senior team members.
• Facilitate daily programs and information sessions for participants.
• Offer information, guidance and support tailored to participant needs.
• Support participants to implement their individual plans and goals.

Skills

Strong communication

Education

Certificate-level qualification

Diploma-level qualification

First Aid Certificate

Driver's Licence

Blue Card (Working with Children Check)

Job description

Job Description

As a Support Worker, you'll be a welcoming and reliable presence for participants accessing our service. You'll help create an environment where people feel safe, heard and respected, while supporting them to work towards their individual goals.

What You'll Do

• Provide a warm and responsive first point of contact for participants and respond appropriately to urgent needs.
• Work alongside senior team members to identify, manage and prevent potential high-risk situations.
• Facilitate daily programs and activities, including social activities, Spirit Lifter and information sessions.
• Provide practical information, guidance and support based on individual participant needs.
• Build positive, trusting relationships that encourage self-determination and active participation.
• Support participants to implement their individual case plans in line with TSA's model of care.
• Encourage participation in recovery goals and connect participants with appropriate services and community supports.
• Contribute to activity risk assessments and communicate appropriate risk mitigation strategies to management.
• Promote a safe, inclusive and respectful environment for all participants.

What You’ll Bring

We're looking for someone who is compassionate, reliable and genuinely committed to supporting people through their recovery journey., The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Flexible onsite working arrangements.
• Access to EAP and health & wellness initiatives
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About the Employer

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity., The Salvation Army (Salvos) is one of Australia's largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely., The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

About the Candidate

• A relevant Certificate-level qualification; or
• Relevant industry experience and/or on-the-job training; or
• A relevant Diploma-level qualification.
• Current First Aid Certificate.
• Current Driver's Licence.
• Blue Card (Working with Children Check) - required for Mt Isa and Townsville roles.
• Strong communication and interpersonal skills.
• The ability to work collaboratively while also supporting participants to develop independence and self-determination.