Trauma-Informed Intake & Case Coordinator

The Salvation Army Australia; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meal entertainment benefit

Paid parental leave

Ceremonial/Leave options

EAP and wellness programs

Job summary

The Salvation Army Australia is seeking an Intake Case Worker for the ACT Central Intake Service. You will deliver trauma-informed intake, assessment, and short-term case coordination to individuals and families facing hardship and housing instability.

Key duties include holistic assessments, goal-focused interventions, and referrals to long-term supports, with data recording in SAMIS/SHIP and effective outreach across modalities.

Qualifications

• Minimum Diploma or significant case-work experience.
• At least 1 year of case management experience.
• Trauma-informed practice and understanding of poverty and disadvantage.
• Culturally safe services, including interpreters and liaison workers.
• Strong writing and verbal communication for notes/reports.
• Confidentiality, consent, privacy, safeguarding responsibilities.
• Excellent time management and prioritisation in a team.
• Ability to respond to complex, unpredictable situations.
• Proficiency in a language other than English.
• Knowledge of ACT service system, homelessness and financial wellbeing sectors.
• Familiarity with SAMIS/SHIP or similar systems.

Responsibilities

• Conduct holistic assessments using the ACT Shared Practice Framework.
• Provide brief, goal-oriented interventions such as safety planning and crisis support.
• Refer clients to long-term supports and follow up as required.
• Record assessments and client data in systems such as SAMIS or SHIP.
• Deliver intake services via phone, in-office, and outreach locations.
• Ensure cultural safety and accessibility across service delivery modes.
• Confirm client identity, consent, and risk factors through TSA protocols.
• Maintain knowledge of local referral pathways and eligibility criteria.
• Work with ACCOs, government agencies and other community services.
• Participate in inter-agency meetings and shared referral processes.
• Facilitate warm handovers to ensure continuity of care.
• Engage in supervision, reflective practice and case reviews.

Skills

Trauma-informed practice

Cultural safety

Written communication

Verbal communication

Case management

Interagency collaboration

Multilingual ability

Education

Diploma in Community Services or Social Work

Significant experience in case work

Tools

SAMIS

SHIP

Job description

The Salvation Army Australia is seeking an Intake Case Worker for the ACT Central Intake Service. You will deliver trauma-informed intake, assessment, and short-term case coordination to individuals and families facing hardship and housing instability.

Key duties include holistic assessments, goal-focused interventions, and referrals to long-term supports, with data recording in SAMIS/SHIP and effective outreach across modalities.