Trauma-Informed Case Worker, Women's Shelter

Bayside Women's Shelter; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Superannuation

Salary Sacrifice Fringe Benefits

Career development opportunities

Job summary

Bayside Women’s Shelter is part of the Women’s Community Shelters network and seeks a Case Worker to deliver trauma-informed, client-centred case management in crisis accommodation. You will support women and children to regain financial independence, pursue education opportunities, and access housing pathways.

The role includes documenting case work, maintaining records in CIMS, and contributing to daily shelter operations.

Qualifications

• Minimum Cert IV in Community Services.
• 2+ years’ casework experience in the community services sector (preferably in domestic violence or women’s support).
• Ability to develop tailored solutions for diverse client needs.
• Comprehensive knowledge of the homelessness sector, housing pathways, and Centrelink system.
• Proficiency in CIMS or other case management systems.
• Excellent verbal and written communication skills.
• Current First Aid Certificate, NSW Driver’s Licence, and relevant background checks.
• Working With Children Check clearance and National Police Check.

Responsibilities

• Apply child safe practices in all interactions with children and families, in accordance with the NSW Child Safe Standards, organisational policies and mandatory reporting obligations.
• Apply client-centric case management tailored to individual needs
• Assist clients in navigating housing pathways and accessing domestic violence support
• Contribute to the shelter’s daily operations
• Develop individual case plans promoting family wellbeing and positive change
• Maintain accurate case documentation in CIMS and have strong Microsoft skills
• Support families in managing challenging behaviours and emotional regulation

Skills

Verbal and written communication

Tailored solutions

Client support

Education

Certificate IV in Community Services

Tools

CIMS

Job description

Bayside Women’s Shelter is part of the Women’s Community Shelters network and seeks a Case Worker to deliver trauma-informed, client-centred case management in crisis accommodation. You will support women and children to regain financial independence, pursue education opportunities, and access housing pathways.

The role includes documenting case work, maintaining records in CIMS, and contributing to daily shelter operations.