Case Worker

Bayside Women's Shelter; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Superannuation

Salary Sacrifice Fringe Benefits

Career development opportunities

Job summary

Bayside Women’s Shelter is part of the Women’s Community Shelters network and seeks a Case Worker to deliver trauma-informed, client-centred case management in crisis accommodation. You will support women and children to regain financial independence, pursue education opportunities, and access housing pathways.

The role includes documenting case work, maintaining records in CIMS, and contributing to daily shelter operations.

Qualifications

• Minimum Cert IV in Community Services.
• 2+ years’ casework experience in the community services sector (preferably in domestic violence or women’s support).
• Ability to develop tailored solutions for diverse client needs.
• Comprehensive knowledge of the homelessness sector, housing pathways, and Centrelink system.
• Proficiency in CIMS or other case management systems.
• Excellent verbal and written communication skills.
• Current First Aid Certificate, NSW Driver’s Licence, and relevant background checks.
• Working With Children Check clearance and National Police Check.

Responsibilities

• Apply child safe practices in all interactions with children and families, in accordance with the NSW Child Safe Standards, organisational policies and mandatory reporting obligations.
• Apply client-centric case management tailored to individual needs
• Assist clients in navigating housing pathways and accessing domestic violence support
• Contribute to the shelter’s daily operations
• Develop individual case plans promoting family wellbeing and positive change
• Maintain accurate case documentation in CIMS and have strong Microsoft skills
• Support families in managing challenging behaviours and emotional regulation

Skills

Verbal and written communication

Tailored solutions

Client support

Education

Certificate IV in Community Services

Tools

CIMS

Job description

Make a meaningful impact in the lives of women and children experiencing crisis. Join Bayside Women’s Shelter, part of the Women’s Community Shelters network, where you’ll provide trauma-informed care and benefit from ongoing sector-specific training to support your professional development.

About Us

Bayside Women’s Shelter is part of the Women’s Community Shelters network, which operates nine shelters across NSW to support women and children experiencing homelessness due to domestic or family violence. We are dedicated to empowering women with client-centred and trauma-informed case management, assisting them in securing permanent housing and achieving personal support goals.

About the Role

We are seeking an experienced Case Worker to join our crisis accommodation services in the Bayside LGA. You will play a key role in client-centric case management, helping women regain financial independence and pursue education opportunities.

Key Responsibilities

Apply child safe practices in all interactions with children and families, in accordance with the NSW Child Safe Standards, organisational policies and mandatory reporting obligations.

Apply client-centric case management tailored to individual needs

Assist clients in navigating housing pathways and accessing domestic violence support

Contribute to the shelter’s daily operations

Develop individual case plans promoting family wellbeing and positive change

Maintain accurate case documentation in CIMS and have strong Microsoft skills

Support families in managing challenging behaviours and emotional regulation

Must-Have Qualifications & Experience

Minimum Cert IV in Community Services

2+ years’ casework experience in the community services sector (preferably in domestic violence or women’s support)

Strong ability to develop tailored solutions for diverse client needs

Comprehensive knowledge of the homelessness sector, housing pathways, and Centrelink system

Proficiency in CIMS or other case management systems

Excellent verbal and written communication skills

Current First Aid Certificate, NSW Driver’s License, and relevant background checks

Working With Children Check clearance and National Police Check

Understanding of child protection system and education pathways for children

The right to live and work in Australia

Salary based on the SCHADS Award, negotiable depending on experience

NFP salary packaging available to maximise take-home pay

Superannuation in accordance with Australian workplace regulations

Salary Sacrifice Fringe Benefits available

Supportive learning culture with career development opportunities

A flexible workplace aligned with employee wellbeing

Our Commitment to Inclusivity

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and section 30 of the Sex Discrimination Act 1984.
We are committed to building a diverse and inclusive team and strongly encourage Aboriginal, Torres Strait Islander, and CALD women to apply.