Trauma-Informed Case Worker: Housing & Safety Advocate

Women's Community Shelters; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellbeing leave

Job summary

The Caseworker at Women's Community Shelters supports women and children experiencing homelessness and domestic violence with trauma-informed, client-centred case management. You will assess needs, coordinate services, advocate with providers and help clients access housing, financial supports and health services while maintaining professional boundaries.

Join a values-driven team in the Inner West NSW, collaborate with the Community Development Officer, maintain accurate records, contribute to

Qualifications

• Qualification in Community Services, Social Work or related discipline (minimum Diploma).
• Experience providing case management and support services to vulnerable clients.
• Understanding homelessness, housing instability and domestic violence.
• Ability to conduct client assessments, case planning and service coordination.
• Knowledge of trauma-informed, strengths-based, person-centred practice.
• Strong advocacy, communication and interpersonal skills.
• Current NSW Driver Licence and NSW Working with Children Check.
• Commitment to privacy, confidentiality and accurate record-keeping.

Responsibilities

• Provide case management support to women and children facing homelessness, housing insecurity and domestic and family violence.
• Support clients to establish and achieve realistic goals relating to housing, safety and financial stability.
• Review support plans and monitor progress toward outcomes.
• Deliver flexible and responsive support tailored to individual client circumstances.
• Coordinate service responses to ensure integrated and holistic support.
• Link clients with relevant community programs, health services, and specialist supports.
• Advocate for clients with external agencies and housing providers.
• Maintain accurate case notes and prepare required reports and data for evaluation.

Skills

Case management

Trauma-informed

Client-centred

Advocacy

Communication

Education

Diploma in Community Services

Social Work qualification

Tools

Microsoft Office

Case management databases

Job description

The Caseworker at Women's Community Shelters supports women and children experiencing homelessness and domestic violence with trauma-informed, client-centred case management. You will assess needs, coordinate services, advocate with providers and help clients access housing, financial supports and health services while maintaining professional boundaries.

Join a values-driven team in the Inner West NSW, collaborate with the Community Development Officer, maintain accurate records, contribute to