Case Worker

Women's Community Shelters; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellbeing leave

Job summary

The Caseworker at Women's Community Shelters supports women and children experiencing homelessness and domestic violence with trauma-informed, client-centred case management. You will assess needs, coordinate services, advocate with providers and help clients access housing, financial supports and health services while maintaining professional boundaries.

Join a values-driven team in the Inner West NSW, collaborate with the Community Development Officer, maintain accurate records, contribute to

Qualifications

• Qualification in Community Services, Social Work or related discipline (minimum Diploma).
• Experience providing case management and support services to vulnerable clients.
• Understanding homelessness, housing instability and domestic violence.
• Ability to conduct client assessments, case planning and service coordination.
• Knowledge of trauma-informed, strengths-based, person-centred practice.
• Strong advocacy, communication and interpersonal skills.
• Current NSW Driver Licence and NSW Working with Children Check.
• Commitment to privacy, confidentiality and accurate record-keeping.

Responsibilities

• Provide case management support to women and children facing homelessness, housing insecurity and domestic and family violence.
• Support clients to establish and achieve realistic goals relating to housing, safety and financial stability.
• Review support plans and monitor progress toward outcomes.
• Deliver flexible and responsive support tailored to individual client circumstances.
• Coordinate service responses to ensure integrated and holistic support.
• Link clients with relevant community programs, health services, and specialist supports.
• Advocate for clients with external agencies and housing providers.
• Maintain accurate case notes and prepare required reports and data for evaluation.

Skills

Case management

Trauma-informed

Client-centred

Advocacy

Communication

Education

Diploma in Community Services

Social Work qualification

Tools

Microsoft Office

Case management databases

Job description

The Caseworker is responsible for providing trauma-informed, client-centred support to women and children accessing the Women's Community Hub. The role focuses on early intervention, assessment, advocacy, case management and service coordination to assist women and children experiencing homelessness, domestic and family violence, housing instability, financial hardship and social isolation.

Working alongside the Community Development Officer, the Caseworker will support clients to identify goals, access practical assistance, strengthen protective factors and connect with specialist services that promote long-term safety, stability and wellbeing.

The Women's Community Hub has been designed as a structured, outcomes-focused service that bridges the gap between crisis intervention and sustainable community participation. The Caseworker plays a critical role in ensuring women and children receive timely support and effective pathways to longer-term solutions.

About You

• Provide case management support to women and children facing homelessness, housing insecurity and domestic and family violence.
• Support clients to establish and achieve realistic goals relating to housing, safety, financial stability, parenting and community participation.
• Regularly review support plans and monitor progress toward agreed outcomes.
• Deliver flexible and responsive support tailored to individual client circumstances.
• Maintain professional boundaries while building positive and supportive working relationships.
• Assist clients to access emergency, transitional and long-term housing options.
• Support clients with housing applications, advocacy and referrals.
• Liaise with housing providers, homelessness services and government agencies to improve housing outcomes.
• Advocate for clients experiencing barriers to securing or maintaining housing.
• Assist with tenancy sustainment planning and support where appropriate.
• Advocate on behalf of clients with external agencies and service providers.
• Develop and maintain strong referral pathways with community partners.
• Coordinate service responses to ensure clients receive integrated and holistic support.
• Link clients with relevant community programs, health services, financial supports, educational opportunities and specialist services.
• Assess and coordinate the provision of practical assistance including:
• Food relief and grocery vouchers.
• Clothing and essential household items.
• Transport assistance.
• Safe phones and communication support.
• Referrals to emergency relief programs.
• Provide crisis intervention and support during periods of increased vulnerability or risk.
• Respond appropriately to urgent client presentations and critical incidents.
• Support the delivery of group programs and community activities.
• Encourage client participation in hub-based programs that reduce social isolation and increase connection.
• Assist in developing pathways from individual support to broader community engagement opportunities.
• Contribute to a positive and welcoming community environment.
• Work collaboratively with the Community Development Officer and other staff to achieve program outcomes.
• Develop working relationships with:
• Domestic and family violence services.
• Housing and homelessness providers.
• Legal services.
• Financial counselling services.
• Mental health and counselling providers.
• Child and family support services.
• Government and community agencies.
• Participate in case conferencing and multidisciplinary service approaches where appropriate.
• Maintain accurate case notes, client files and statistical data.
• Prepare reports and outcome information as required.
• Contribute to program evaluation and continuous improvement processes.
• Ensure compliance with privacy, confidentiality and record-keeping requirements.

Compliance, Safeguarding and Risk Management

• Work within Women's Community Shelters policies and procedures.
• Maintain a strong understanding of relevant legislation and practice frameworks.
• Ensure compliance with Child Safe Standards and safeguarding requirements.
• Identify and report risks, incidents and hazards in a timely manner.
• Promote a safe, respectful and inclusive environment for clients, staff and visitors.

Essential skills and experience:

• Qualification in Community Services, Social Work, Human Services, Psychology or a related discipline (minimum Diploma preferred), or equivalent experience.
• Demonstrated experience providing case management and support services to vulnerable clients.
• Sound understanding of homelessness, housing instability and domestic and family violence.
• Experience conducting client assessments, case planning and service coordination.
• Knowledge of trauma-informed, strengths-based and person-centred practice.
• Demonstrated ability to effectively manage complex client situations and competing priorities.
• Strong advocacy, communication and interpersonal skills.
• Ability to build productive relationships with clients and external stakeholders.
• Excellent written and administrative skills, including case note and report writing.
• Proficiency in Microsoft Office and client management databases.
• Current NSW Driver Licence.
• Current Working with Children Check.
• National Criminal History Check.
• Current First Aid Certificate (or willingness to obtain).

Desirable skills and experience

• Experience working within homelessness, housing or domestic and family violence services.
• Knowledge of NSW housing pathways and support systems.
• Understanding of risk assessment and safety planning frameworks.
• Experience working with women and children affected by domestic and family violence.
• Understanding of child-safe and family-inclusive practice.
• Knowledge of community resources and service systems within the Inner West region.

Why Join WCS?

• Contribute your skills to an organisation creating real, lasting change in the lives of women and children.
• Be part of a values-driven organisation making a lasting social impact.
• Access to salary packaging benefits and additional wellbeing leave

WCS' services are provided only to women and their children. WCS considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and section 30 of the Sex Discrimination Act 1984 (Cth).