Transport Systems Officer

Blue Mountains City Council; Sydney, Katoomba; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

12% superannuation

Performance-based salary increases

Job summary

Blue Mountains City Council is seeking a Transport Systems Officer to support the daily operations of the Visitor Pay Parking Scheme. You will process permit applications, respond to inquiries, manage service requests, and support the Bus Management System while maintaining accurate records.

You will assist with policy development and data organisation to drive service improvements. Local government experience is desirable, with flexible arrangements for full-time or part-time roles considered

Qualifications

• Strong customer service and administrative skills.
• Experience with permit or booking systems preferred.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Process permit applications and respond to enquiries by phone, in person, or email.
• Manage Customer Service Requests and Content Manager workflows.
• Assist with policy development and data collection for reporting.

Skills

Customer service

Administration

Data entry

Phone support

Tools

Content Manager

Job description

Position Description

As Transport Systems Officer, you will support the day-to-day operations of Council's Visitor Pay Parking Scheme, including processing permit applications, responding to phone enquiries, managing Customer Service Requests and Content Manager workflows, and assisting customers who walk into Council's Katoomba Headquarters. You will help maintain accurate permit system records, assist with the development of policies and procedures, and provide support to the Transport Systems Program Leader across parking scheme developments and the Bus Management System. You will also contribute to collecting and organising transport systems data to support ongoing service improvements and reporting.

You will have strong customer service and administrative skills, with the ability to manage competing priorities in a busy environment. Experience with permit or booking systems, attention to detail, and confidence in handling phone, in-person and written enquiries are essential. Local government experience is desirable.

While this is a full-time position, part-time arrangements may be considered for the right candidates.

EEO Data

We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application.

Remuneration: base salary commencing at $73,596 gross per annum
+ 12% superannuation
+ annual performance-based salary increases / bonus (1-3.5%)
+ annual award increase

For further information contact: Victoria Jones on 0414 195 556.
Closing date: 18 October 2026.

Applications must address the Essential Criteria.