Transport Systems Officer - V26/10129

Blue Mountains City Council; Katoomba; On-site; AUD 66,000 - 80,000; Full time

Job summary

Blue Mountains City Council in Katoomba, NSW, is seeking a Transport Systems Officer to support the Visitor Pay Parking Scheme. You will process permit applications, respond to phone enquiries, manage service requests and Content Manager workflows, and assist customers at the Katoomba Headquarters.

The role requires strong customer service and administrative skills, attention to detail, and the ability to handle competing priorities in a busy environment.

Qualifications

• Strong customer service and administrative skills.
• Ability to manage competing priorities in a busy environment.
• Experience with permit or booking systems is desirable.
• Local government experience is desirable.

Responsibilities

• Support day-to-day operations of the Visitor Pay Parking Scheme.
• Process permit applications and respond to phone enquiries.
• Manage Customer Service Requests and Content Manager workflows.
• Assist customers at the Katoomba Headquarters.

Skills

Customer service

Administrative skills

Communication

Job description

Blue Mountains City Council – Katoomba NSW

$73,596 - $73,596 a year

Full time

1d ago , from Blue Mountains City Council

EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application.

As Transport Systems Officer, you will support the day-to-day operations of Council's Visitor Pay Parking Scheme, including processing permit applications, responding to phone enquiries, managing Customer Service Requests and Content Manager workflows, and assisting customers who walk into Council's Katoomba Headquarters. You will help maintain accurate permit system records, assist with the development of policies and procedures, and provide support to the Transport Systems Program Leader across parking scheme developments and the Bus Management System. You will also contribute to collecting and organising transport systems data to support ongoing service improvements and reporting.

You will have strong customer service and administrative skills, with the ability to manage competing priorities in a busy environment. Experience with permit or booking systems, attention to detail, and confidence in handling phone, in-person and written enquiries are essential. Local government experience is desirable.

While this is a full-time position, part-time arrangements may be considered for the right candidates.

Remuneration: base salary commencing at $73,596 gross per annum
+ 12% superannuation
+ annual performance-based salary increases / bonus (1-3.5%)
+ annual award increase
For further information contact: Victoria Jones on 0414 195 ***.
Closing date: 18 October 2026.