Transport Software Support Specialist

Clicks IT Recruitment; Sydney; On-site; AUD 77,000 - 94,000; Full time

Job summary

Clicks IT Recruitment in Harrington Park, NSW seeks a specialist to support a transport fleet management SaaS platform. You will provide customer and technical support via phone, Zendesk, and Teams, troubleshoot issues, and assist with onboarding and data imports (Excel).

This is application support with operational context, not general IT; you’ll liaise with Development, Support, and Sales teams to improve products and processes. On-site role in NSW with permanent hire.

Qualifications

• Experience in transport or fleet operations and NHVR compliance.
• SaaS or application support experience.
• Zendesk or helpdesk/ticketing systems experience.
• Strong Excel skills for data formatting, imports, manipulation.
• Understanding of APIs, webhooks, or system integration.

Responsibilities

• Provide customer and technical support via phone, Zendesk, and Teams.
• Troubleshoot software, configuration, data, and workflow issues.
• Investigate and document bugs for developers.
• Assist with customer onboarding and data imports (Excel).
• Maintain and improve knowledge base documentation.
• Work closely with Support, Development, and Sales teams.
• Contribute to product and process improvements.

Skills

Transport & fleet ops

SaaS / application support

Zendesk / helpdesk

Excel data handling

APIs / webhooks integration

Tools

Zendesk

Excel

APIs / webhooks

Job description

Clicks IT Recruitment – Harrington Park NSW

This is NOT a typical IT Software Support role.

This is a unique role that supports a transport and fleet management software platform, not end-user devices. I’m looking for someone who understands transport operations and fleet maintenance and enjoys solving operational problems using software.

About the Role

This position provides customer and technical support for a specialised SaaS platform used to manage fleet maintenance, servicing, compliance (NHVR), and asset management. You will support customers via phone and Zendesk, troubleshoot system and data issues, assist with onboarding and data imports, and work closely with the development team to investigate bugs and system issues.

This is application support with operational context, not general IT support.

Key Responsibilities

• Provide customer and technical support via phone, Zendesk, and Teams
• Troubleshoot software, configuration, data, and workflow issues
• Investigate and document bugs for developers
• Assist with customer onboarding and data imports (Excel)
• Maintain and improve knowledge base documentation
• Work closely with Support, Development, and Sales teams
• Contribute to product and process improvements

Skills & Experience

Highly regarded:

• Transport, fleet, workshop, dealership, or NHVR compliance experience
• SaaS or application support experience
• Zendesk or helpdesk/ticketing systems
• Strong Excel skills (data formatting, imports, manipulation)
• Understanding of APIs, webhooks, or system integration

Personal attributes:

• Logical problem solver who looks for root causes
• Strong communication skills
• Process-driven, reliable, and organised
• Able to work independently and manage priorities
• Team-focuse d and collaborative

Why This Role?

This is an opportunity to become a specialist in a niche transport technology platform, working closely with customers and developers and building valuable SaaS and industry experience. If you understand fleet maintenance or transport operations and want to move into a software/SaaS support environment, this role will make you a valued specialist, not just another support person.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 *** or email***********@clicks.com.au

Pay

$85000per annum

Location

New South Wales, Harrington Park

Job Type

Permanent

Specialisation

Help Desk/Support

Reference ID

BH-77744