Client Services Team Leader

Clicks IT Recruitment; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading software provider in Australia is seeking a Client Services Team Leader in South Melbourne. This role involves leading a support team, managing client onboarding, and driving service improvements. Ideal candidates will have experience in SaaS support and strong communication skills. This position offers a chance to make a significant impact on client success.

Qualifications

• Proven experience leading a support/helpdesk team.
• Strong background in SaaS product and application support.
• Excellent communication, problem-solving, and organisational skills.
• Experience in education or transport sectors (desirable).

Responsibilities

• Lead a dynamic support and implementation team.
• Coordinate onboarding processes with new clients.
• Manage support tickets and oversee hardware logistics.
• Drive continuous improvement in customer education and service delivery.
• Ensure KPIs are met and high service standards.
• Collaborate with internal development teams to resolve software issues.
• Handle client invoicing and related processes.

Skills

Experience leading a support/helpdesk team

SaaS product/application support

Excellent communication skills

Problem-solving skills

Organisational skills

Proficiency in Excel

Tools

Excel

Job description

Client Services Team Leader

Clicks IT Recruitment is proud to partner with a leading Australian software provider in the education and transport sector, currently seeking a Client Services Team Leader based in South Melbourne.

This is a fantastic opportunity to lead a dynamic support and implementation team, delivering exceptional service to clients across Australia. You'll be responsible for coordinating onboarding processes with new clients, managing support tickets, overseeing hardware logistics, and driving continuous improvement in customer education and service delivery.

Your leadership will ensure the team meets KPIs, maintains high service standards, and communicates effectively with internal development teams to resolve software issues. You'll also play a key role in stock management and client invoicing.

What we're looking for:

• Proven experience leading a support/helpdesk team
• Strong background in SaaS product and application support and customer service
• Excellent communication, problem-solving, and organisational skills
• Experience in education or transport sectors (desirable)
• Proficiency in Excel and data management

If you're a motivated team player with a passion for client success, we'd love to hear from you.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Nicole Guala at Clicks IT Recruitment on [phone].

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email [e-mail]