Technical Support Officer (NSWT)

Transport for NSW; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Transport For NSW in Burwood, NSW seeks a pragmatic IT support professional to join a high-performing team delivering Level 1/2 support, coordinating vendors and stakeholders to resolve issues. The role covers application support, testing, incident management, and service improvement, with hybrid working arrangements and a permanent full-time contract until 31/12/2027.

You will diagnose root causes, manage user access governance, and contribute to enhancements across enterprise technology

Qualifications

• Experience in incident management and application support.
• Strong customer focus and problem-solving capabilities.
• Experience across IT operations or enterprise technology environments.

Responsibilities

• Join a high performing team to deliver Level 1 and Level 2 application support.
• Coordinate vendor and stakeholder engagement.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvement and diagnose root causes.

Skills

Technical support

Incident management

Application administration

User access governance

Testing

Monitoring

Vendor management

Stakeholder engagement

Service management

Problem solving

Job description

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: Burwood, NSW, AU, 2134

Job reference number: 111115

Employment type: Permanent Full-Time

Salary range: $100123.0-$110138.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll: Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement, contribute to application enhancements and testing activities, and drive continuous service improvement. Your technical acumen, customer focus, and problem-solving capability, gained across application support, IT operations, service management, or enterprise technology environments, will see you excel in diagnosing root causes, navigating competing priorities, and delivering effective solutions.

This is a temporary opportunity until 31/12/2027 based in Burwood. Hyrbid working arrangements are available in line with the TfNSW Workplace presence policy.

For more information on the role and business unit, view the role description and information pack.

About You

You're a pragmatic and highly collaborative support professional, skilled at troubleshooting applications, influencing vendors, and translating technical issues into business outcomes. You have worked in incident management, application administration, user access governance, testing, monitoring, and operational support.

You thrive in a lean, high-performing team where initiative, accountability, and strong stakeholder engagement are essential to keeping systems running at their best.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

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