Technical Applications Specialist

the original; Sydney; On-site; AUD 110,000 - 135,000; Full time

Job summary

Transport For NSW seeks a Technical Applications Specialist to lead the administration and continuous improvement of enterprise applications including Salesforce, ensuring reliability, data integrity, security, and compliance.

You will collaborate with stakeholders to design enhancements, manage access, deliver dashboards, and develop user training while supporting system upgrades and change initiatives.

Qualifications

• Experience administering and supporting enterprise applications, including Salesforce.
• Strong capability in system administration, data management, and security practices.
• Proven experience delivering system projects and improvements using structured project management methodologies.
• Experience developing system documentation, training materials, user guides, and providing specialist technical support.

Responsibilities

• Lead the administration, support, and continuous improvement of business applications, including Salesforce, ensuring system reliability, data integrity, security, and compliance.
• Partner with stakeholders to design and deliver system enhancements, workflow automation, technical solutions, and process improvements that meet business needs.
• Manage user access, security permissions, reporting, and governance activities across business systems, including Salesforce administration and support.
• Deliver meaningful insights through data analysis, dashboards, and reporting to support operational performance and informed decision‑making.
• Develop user capability through training, documentation, testing, and ongoing support while contributing to system upgrades, releases, and change initiatives.

Skills

Stakeholder engagement

Data analysis

Problem solving

Attention to detail

Tools

Salesforce

Workflow automation

Reporting tools

Data management

Job description

Job Description

Technical Applications Specialist

Organisation/Entity: Transport For NSW

Job category: Policy

Job location: Parramatta, NSW, AU, 2150

Job reference number: 110909

Employment type: Permanent Full-Time

Salary range: $122570.0-$122570.0

You can be part of the team that enables significant service improvements for our people.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

• Lead the administration, support, and continuous improvement of business applications, including Salesforce, ensuring system reliability, data integrity, security, and compliance.
• Partner with stakeholders to design and deliver system enhancements, workflow automation, technical solutions, and process improvements that meet business needs.
• Manage user access, security permissions, reporting, and governance activities across business systems, including Salesforce administration and support.
• Deliver meaningful insights through data analysis, dashboards, and reporting to support operational performance and informed decision‑making.
• Develop user capability through training, documentation, testing, and ongoing support while contributing to system upgrades, releases, and change initiatives.

The team also comes together in person for activities such as branch all-in days, training sessions, planning workshops and collaborative work.

For more information on this position and business unit, view the role description and information pack.

• Demonstrated experience administering and supporting enterprise applications, including Salesforce, with expertise in configuration, user access management, workflow automation, reporting, and system support.
• Strong technical capability in system administration, data management, database maintenance, integration, testing, and information security practices.
• Proven experience delivering system projects, enhancements, and business improvement initiatives using structured project management methodologies.
• Experience developing system documentation, training materials, user guides, and providing specialist technical support to a diverse stakeholder group.
• Knowledge of regulatory, compliance, or case management environments, supported by strong analytical, problem-solving, and stakeholder engagement skills.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Applications close 11:59 PM Wednesday 2 September 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Data Analyst, Data Management, Compliance, Project Manager, ERP, Data, Legal, Technology

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.