Transport Service Delivery Manager | Truganina VIC

CEVA Logistics; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CEVAwell program

Flexible work options (hybrid/remote)

Employee Assistance Program

Paid parental leave

Job summary

CEVA Logistics seeks a Transport Service Delivery Manager in Truganina VIC to lead safe, compliant and cost‑effective transport services for a key customer. You will work with the Ground & Rail team, customer, and carriers to meet safety, service and KPI targets.

You will drive planning, capacity alignment and performance management while coaching a small site team and ensuring staff are trained and competent. This role offers hybrid/work flexibility and focus on continuous improvement.

Qualifications

• Vocational or tertiary qualification in transport, logistics and supply chain or related field.
• Knowledge of Australian transport regulations and Chain of Responsibility requirements.
• Understanding of budgeting, cost management and operational performance.
• Strong analytical, problem‑solving and planning skills.
• Effective communication and stakeholder management across customers and service providers.

Responsibilities

• Lead day‑to‑day delivery of transport services, ensuring requirements and service expectations are met.
• Coordinate freight planning, scheduling, dispatch and receiving, aligning capacity with forecasts and priorities.
• Drive CoR compliance, transport legislation, safety standards and CEVA policies.
• Lead and develop the site team, set expectations and monitor training and competency.
• Monitor KPIs for safety, service, productivity and cost; identify risks and improvement opportunities.
• Resolve capacity constraints, delays and service issues; escalate when needed.
• Coordinate subcontractor carriers and drivers with Ground & Rail and Procurement teams.
• Build strong relationships across customer, Contract Logistics and wider teams to ensure effective communication and delivery.

Skills

Transport operations

People leadership

Analytical skills

Communication & stakeholder management

Excel proficiency

Education

Vocational or tertiary qualification in transport/logistics

Tools

Transport management systems

Excel

Job description

Transport Service Delivery Manager | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

As a Transport Service Delivery Manager within our Ground & Rail team based at Truganina VIC, you will lead the safe, compliant, efficient and cost-effective delivery of transport services for a key customer operation.

Reporting to the State Transport Manager and leading a small site-based team, you will work closely with our Contract Logistics operation, broader Ground & Rail team, customer and carrier partners to coordinate transport requirements, align capacity and priorities, resolve service issues, and deliver against safety, service, cost and operational KPIs.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Lead the day-to-day delivery of transport services, ensuring customer requirements, operational priorities and service expectations are understood and achieved
• Coordinate freight planning, scheduling, dispatch and receiving requirements, aligning transport capacity with forecasts, orders and delivery priorities
• Drive compliance with Chain of Responsibility (CoR), transport legislation, customer requirements and CEVA safety standards, policies and procedures
• Lead, coach and support the site-based team, setting clear expectations, monitoring performance and ensuring employees are appropriately trained and competent
• Monitor safety, service, productivity and cost performance against agreed KPIs, identifying trends, risks and opportunities for improvement
• Proactively resolve capacity constraints, delays and service issues, escalating matters where broader operational support is required
• Coordinate subcontractor carriers and drivers in partnership with Ground & Rail and Procurement teams, addressing capacity, safety, compliance and performance requirements
• Build strong relationships across the customer, Contract Logistics, Customer Service and wider Ground & Rail teams to support effective communication and service delivery

WHAT ARE WE LOOKING FOR?

Our ideal candidate has strong experience in transport operations, operational service delivery and people leadership, supported by a vocational or tertiary qualification in transport, logistics and supply chain or a related field. You will also have:

• Sound applied knowledge of Australian transport regulations and Chain of Responsibility requirements
• Good commercial capability, including an understanding of budgeting, cost management and operational performance
• Strong analytical, problem-solving and planning skills, with the ability to manage competing operational priorities
• Effective communication, influencing and stakeholder management skills across customers, operational teams and service providers
• Intermediate Microsoft Office skills, particularly Excel; exposure to transport management systems and subcontractor carrier management will be advantageous

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.