Transport Allocator / Fleet Controller

North Queensland Customs Services; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Job summary

North Queensland Customs Services in South Townsville, QLD, is seeking an experienced Transport Allocator / Fleet Controller to join our on-site logistics team. This full-time role will optimise fleet operations, allocate transport resources, and coordinate vehicle deployments to meet daily customer demands.

You will schedule drivers, monitor movements, manage maintenance records, and liaise with drivers and clients to communicate loads and changes.

Qualifications

• Proven experience in transport allocation or dispatch management.
• Knowledge of fleet management systems and scheduling software.
• Strong Excel skills and GPS/tracking familiarity.
• Excellent organisation and ability to manage multiple priorities.
• Good communication with drivers and stakeholders.
• Understanding of road transport regulations and safety.
• Relevant qualifications in transport management or logistics (desirable).

Responsibilities

• Allocate transport resources and vehicles to meet daily demands.
• Schedule and coordinate driver assignments for optimal routes.
• Monitor fleet movements and track departures and arrivals.
• Maintain vehicle maintenance schedules and compliance docs.
• Communicate load details and schedule changes with drivers and clients.
• Identify opportunities to improve efficiency and reduce costs.
• Prepare fleet performance reports for management.
• Ensure compliance with transport regs and safety protocols.
• Collaborate with maintenance and procurement on vehicle needs.

Skills

Transport allocation

Fleet management

Dispatch management

Scheduling software

Excel

GPS tracking

Communication

Education

Transport management or logistics qualifications (desirable)

Tools

Fleet management systems

GPS/tracking software

Job description

North Queensland Customs Services - South Townsville QLD

North Queensland Customs Services is seeking an experienced Transport Allocator / Fleet Controller to join our logistics team in South Townsville, QLD. This is a full-time position that plays a crucial role in optimising our fleet operations and ensuring efficient transport allocation across our customs clearance and logistics network. You will be responsible for coordinating vehicle deployments, managing driver schedules, and maximising fleet utilisation to support our operational objectives and client service delivery. This role is based on-site at our South Townsville facility.

About us

North Queensland Customs Services is a leading provider of customs brokerage, freight forwarding, and logistics solutions serving the North Queensland region. We specialise in facilitating international trade and managing complex supply chain operations for importers and exporters. Our reputation is built on reliability, expertise, and exceptional customer service. We are committed to maintaining the highest standards of compliance whilst supporting businesses to navigate the intricacies of customs and international logistics.

What you'll be doing

Allocate transport resources and vehicles to meet daily operational demands and customer requirements

Schedule and coordinate driver assignments, ensuring optimal route planning and timely deliveries

Monitor fleet movements and vehicle locations in real-time, tracking departures, arrivals, and task completion

Maintain accurate records of vehicle maintenance schedules, servicing requirements, and compliance documentation

Liaise with drivers, warehouse staff, and clients to communicate load details, delivery instructions, and any schedule changes

Manage vehicle utilisation rates and identify opportunities to improve efficiency and reduce operational costs

Respond to incidents, breakdowns, or delays by coordinating alternative transport solutions and keeping stakeholders informed

Prepare reports on fleet performance, vehicle availability, and transport metrics for management review

Ensure compliance with transport regulations, safety protocols, and company policies

Collaborate with maintenance and procurement teams to manage vehicle health and equipment needs

What we're looking for

Proven experience in transport allocation, fleet control, or dispatch management within a logistics or transport environment

Strong knowledge of fleet management systems and transport scheduling software

Excellent organisational and multitasking abilities, with capability to manage competing priorities

Proficiency in Microsoft Office applications, particularly Excel, and familiarity with GPS and tracking technology

Strong communication skills with the ability to liaise effectively with drivers, staff, and external stakeholders

Sound understanding of road transport regulations, vehicle compliance, and safety requirements

Ability to work under pressure, make quick decisions, and respond promptly to operational challenges

Attention to detail and accuracy in record-keeping and reporting

Problem-solving mindset with the ability to identify inefficiencies and propose solutions

Relevant formal qualifications or certifications in transport management or logistics (desirable)

Experience in customs, freight forwarding, or international logistics environments (preferred)

What we offer

We pride ourselves on fostering a supportive and inclusive workplace culture. We offer our team members competitive remuneration, ongoing professional development opportunities, and a commitment to workplace health and safety.

North Queensland Customs Services is committed to creating an inclusive workplace and welcomes applications from all qualified candidates.