Transition Support Officer

BUSY At Work; Sydney; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Extra Leave

Parental leave

Professional growth

Purpose-driven work

Job summary

The BUSY Group (Australian Defence Force - Joint Transition Authority) is seeking a Transition Support Officer to guide ADF personnel from intent to civilian life. The role blends coaching, advisory and case-management, working within Joint Transition Authority Centres as one team with Australian Public Servants and Military Personnel.

Based in Holsworthy, you’ll deliver tailored transition planning, career exploration and pathways, and connect members to essential services.

Qualifications

• Must have proven experience in case management or career advisory, ideally with exposure to Defence personnel.
• Strong interpersonal strengths — building rapport, active listening, interviewing, and crafting clear Career Plans.
• Confident with ICT systems, including advanced use of Microsoft Office applications.
• Ability to interpret and apply guidelines, procedures, and administrative processes with accuracy.
• Comfortable presenting to groups or speaking in public, or willing to grow these skills.

Responsibilities

• Provide tailored transition planning reflecting each member’s goals, strengths and circumstances.
• Guide individuals through career exploration, training options, and upskilling opportunities.
• Connect members with services across employment, education, health and community sectors.
• Research and identify high-quality support providers using local and national networks.
• Monitor progress and ensure members feel supported, informed and empowered throughout their journey.

Skills

Case management

Career advisory

ICT systems

Microsoft Office

Guidelines interpretation

Public speaking

Tools

Microsoft Office

Job description

Australian Defence Force - Joint Transition Authority

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

20/10/2026

19/11/2026

Full Time - Permanent

Sydney

Australian Defence Force - Joint Transition Authority

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

Job Description

A bit about the role…

Play a pivotal role in supporting Australian Defence Force personnel as they navigate one of the most important transitions of their lives — moving from military service into meaningful civilian pathways. As a Transition Support Officer, you’ll walk alongside eligible ADF Members from the moment they signal their intention to transition, right through to their full integration into civilian life. In this role, you will be working for The BUSY Group, situated in Joint Transition Authority Transition Centres, working alongside Australian Public Servants and Military Personnel as one team.Your work will be hands‑on, person‑centred, and deeply rewarding and involves:

• Providing tailored transition planning that reflects each member’s goals, strengths, and circumstances
• Guiding individuals through career exploration, training options, and upskilling opportunities
• Connecting members with the right services across employment, education, health, and community sectors
• Researching and identifying high‑quality support providers using local and national networks
• Monitoring progress and ensuring every member feels supported, informed, and empowered throughout their journey

You’ll be part of a dedicated team making a genuine impact every day. This is a chance to use your coaching, advisory, or case‑management skills in a role with real purpose — helping ADF Members build confidence, clarity, and a strong foundation for their next chapter.

This Transition Support Officer position is Permanent Full Time and based in Holsworthy.

Employee Benefits:

• Competitive salary: Circa $86K + super
• Extra Leave: 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Employee Benefits: Paid parental leave and retail discounts
• Professional Growth: Clear pathways for internal advancement and dedicated training budget for personal and professional growth
• Purpose - Enjoy work that genuinely impacts lives

Desired Skills and Experience

About you…

Role Requirements - highly preferred having one of the following;

• Proven experience in case management or career advisory, ideally with exposure to supporting Defence personnel
• Strong interpersonal strengths — building rapport, active listening, effective interviewing, and the ability to craft clear, tailored Career Plans
• Confident with ICT systems, including advanced use of Microsoft Office applications
• Ability to interpret and apply guidelines, procedures, and administrative processes with accuracy
• Comfortable presenting to groups or speaking in public, or willing to grow these skills

Mandatory Program Requirements

• Must have the following:
  • Minimum 5 years’ experience in the employment services industry, community services sector or similar;OR
  • Minimum 4 years full-time ADF service in the preceding 5 years.
• Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance
• Open drivers license

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.