Business Manager

BUSY Ability; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus incentive plans

Training and professional development

Career progression and internal moves

BUSY Benefits program

Employee Assistance Program

Tools of the trade

Job summary

BUSY At Work is seeking a senior leader to guide Employment Services across multiple locations from Toowoomba. You will work with the Regional Manager to ensure service quality, KPI delivery, and contractual obligations.

This full-time fixed-term role runs to June 2027, based in Toowoomba, with opportunities for career progression, training, and a comprehensive benefits program.

Qualifications

• Ability to lead and manage a team of high performing employment consultants and guide them to achieve optimum results.
• Ability to generate new and repeat business through the creation and fostering of relationships and lead the team to deliver performance expectations.
• Proven track record of achieving performance targets with strong time management and clear direction for KPI achievement.

Responsibilities

• Act as a senior leader in the team, implementing Employment Services and Transition to Work strategies.
• Engage and lead a team across multiple locations to deliver quality service provision.
• Manage operations of service delivery and performance to meet contractual obligations and KPIs.
• Ensure contractual requirements are achieved and aligned with regional management.

Skills

Team leadership

Stakeholder engagement

Time management

KPI achievement

Communication

Problem solving

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Job Description

About the position...
The purpose of this position is to lead, manage and foster a supportive work environment with teams over multiple locations. The role will ensure jobseekers, clients and stakeholders receive quality service provision and will work with the Regional Manager to ensure that BUSY At Work exceeds Government key performance indicators and contractual obligations. So, what does an everyday look like?

• Actively participate as a member of the senior leadership team and leading the implementation of Employment Services, Transition to Work strategies and activities in your region
• Engage and lead a team
• Manage the operations of service delivery and performance
• Ensure the contractual requirements are achieved

This role will be a key player in a Transition to Work program and is full time fixed term until June 2027, based in Toowoomba.

• ACHIEVABLE and generous bonus incentive plans
• Training and Professional development commitment
• Career progression and internal transfer opportunities
• BUSY Benefits program
• Employee Assistance Program
• Tools of the trade to support your individual role

Desired Skills and Experience

About you...

• You will have the ability to lead and manage a team of high performing employment consultants and guide them to achieve optimum results when working with jobseekers.
• You will be able to generate new and repeat business through the creation and fostering of relationships and lead the team to deliver performance expectations.
• With your proven track record of achieving performance targets (preferably within the Employment Services Sector), you will have exceptional time management skills with the ability to meet strict deadlines. As well as having previous experience in leading high performing teams with the ability to effectively communicate and provide clear direction in the achievement of KPI’s.
• Problem solving, resilience, a strong business acumen as well as the ability to form strong business relationships will be just some of the attributes that you hold.
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People,veterans, people from culturally diverse backgrounds and people with disabilities.