Casual Passenger Experience Associate – Transport Ops

Transit Systems; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Transit Systems is seeking a Casual Customer Experience Officer to join our Customer Experience team in Sydney. You will handle enquiries, manage feedback, and provide professional information to customers via phone, email and other channels.

This casual role supports operations across Bankstown and other depots, with 2-3 days per week during business hours and flexibility to cover shifts. The successful candidate will be friendly, well-organised and customer-focused.

Qualifications

• Handles enquiries from customers via phone and email.
• Delivers accurate information across channels.
• Processes feedback and escalations as needed.

Responsibilities

• Handle enquiries and provide information via phone, email and other channels.
• Manage customer feedback and follow up as required.
• Support operations across Bankstown and other depots.

Skills

Customer service

Multi-channel communication

Phone and email support

Job description

Transit Systems is seeking a Casual Customer Experience Officer to join our Customer Experience team in Sydney. You will handle enquiries, manage feedback, and provide professional information to customers via phone, email and other channels.

This casual role supports operations across Bankstown and other depots, with 2-3 days per week during business hours and flexibility to cover shifts. The successful candidate will be friendly, well-organised and customer-focused.