Transfer Agency Account Manager - Client Delivery Lead

Apex Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Apex Group in Sydney seeks an Account Manager in Transfer Agency to deliver high-quality client services. You will oversee offshore teams, manage client relationships, and ensure timely, accurate processing of applications, distributions and transfers.

The role requires attention to detail, strong communication, and the ability to work under pressure. Join a global fund services leader offering development opportunities, competitive remuneration, and exposure to cross-jurisdictional operations

Qualifications

• 2 years fund services experience.
• Commercial experience in delivering services to clients.
• Exposure to offshoring models is advantageous.
• Ability to meet deadlines.
• Strong attention to detail.
• Strong communication and analytical skills.
• Team player with ability to work under pressure.
• Interest in financial markets.
• Strong organisational skills.
• Ability to prioritise tasks.

Responsibilities

• Provide QA on applications, redemptions, switches and transfers from the offshore team.
• Review and release periodic, quarterly distributions and exit statements to investors and clients within SLAs.
• Review bank reconciliations (pending and settled).
• Distribute pending and settled reports to clients.
• Manage client compliance requirements including incident reports and remediation.
• Manage Calastone transactions including reconciliations and issue resolution.
• Maintain Fee Rebate schedules and execute rebates at month end.
• Contribute to client management reporting and attend client servicing meetings.
• Ensure service quality meets client expectations.
• Collaborate with internal stakeholders on client delivery.
• Proactively address and resolve client queries.
• Perform other ad hoc duties as required.

Skills

Fund services

Client management

Attention to detail

Analytical skills

Communication skills

Problem-solving

Organizational skills

Independence

Prioritisation

Team player

Tools

Calastone

Job description

Apex Group in Sydney seeks an Account Manager in Transfer Agency to deliver high-quality client services. You will oversee offshore teams, manage client relationships, and ensure timely, accurate processing of applications, distributions and transfers.

The role requires attention to detail, strong communication, and the ability to work under pressure. Join a global fund services leader offering development opportunities, competitive remuneration, and exposure to cross-jurisdictional operations