Account Manager

Apex Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Apex Group in Sydney seeks an Account Manager in Transfer Agency to deliver high-quality client services. You will oversee offshore teams, manage client relationships, and ensure timely, accurate processing of applications, distributions and transfers.

The role requires attention to detail, strong communication, and the ability to work under pressure. Join a global fund services leader offering development opportunities, competitive remuneration, and exposure to cross-jurisdictional operations

Qualifications

• 2 years fund services experience.
• Commercial experience in delivering services to clients.
• Exposure to offshoring models is advantageous.
• Ability to meet deadlines.
• Strong attention to detail.
• Strong communication and analytical skills.
• Team player with ability to work under pressure.
• Interest in financial markets.
• Strong organisational skills.
• Ability to prioritise tasks.

Responsibilities

• Provide QA on applications, redemptions, switches and transfers from the offshore team.
• Review and release periodic, quarterly distributions and exit statements to investors and clients within SLAs.
• Review bank reconciliations (pending and settled).
• Distribute pending and settled reports to clients.
• Manage client compliance requirements including incident reports and remediation.
• Manage Calastone transactions including reconciliations and issue resolution.
• Maintain Fee Rebate schedules and execute rebates at month end.
• Contribute to client management reporting and attend client servicing meetings.
• Ensure service quality meets client expectations.
• Collaborate with internal stakeholders on client delivery.
• Proactively address and resolve client queries.
• Perform other ad hoc duties as required.

Skills

Fund services

Client management

Attention to detail

Analytical skills

Communication skills

Problem-solving

Organizational skills

Independence

Prioritisation

Team player

Tools

Calastone

Job description

## Account ManagerApply: Sydney: Full time: Posted Today: JR-0025369The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for you**Account Manager, Transfer Agency****Location : Sydney****Description**This role is to ensures the delivery of high quality and accurate services to clients and investors by providing exceptional oversight of our offshore teams. This role will manage the relationship of clients to ensure effective delivery of services.**Job specification*** Provide the quality assurance on all applications, redemptions, switches and transfers from the offshore team* Review and release periodic, quarterly, distributions and exit statements to investors and clients within SLA’s* Reviewing, clearing and signing off bank reconciliations* Review pending and settled reports and distributing to clients* Manage the compliance requirements for clients including completing incident reports, implementing remediation and working with internal and external compliance stakeholders on key compliance requirements* Manage Calastone transactions including daily reconciliations and issue resolution* Understanding and maintaining Fee Rebate schedules* Executing the Fee Rebate transactions at month end and submitting to clients for review* Contribute to client management reporting and attend client servicing meetings when required* Ensure the quality of services provided to clients meet their expectations* Work closely with key internal stakeholders on client management and delivery* Proactively address and work to problem solve client queries* Other ad hoc duties as required**Skills Required:*** 2 years fund services experience* Commercial experience in working with clients in a delivery service model* Exposure to offshoring models would be highly advantageous* Adhere to deadlines* Foster positive relations with client* Ability to work well under pressure* High level attention to detail* Strong team player* Strong communication and analytical skills* An understanding and interest in financial markets* Strong organisational skills* Strong problem-solving skills* Ability to work independently* Ability to prioritise tasks.**What you will get in return:**· A genuinely unique opportunity to be part of an expanding large global business;· Competitive remuneration commensurate with skills and experience;· Training and development opportunities**Additional information:**We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/*Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.*Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.