Account Manager

Theapexgroup; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Global business exposure

Job summary

The Apex Group in Sydney is hiring an Account Manager, Transfer Agency to oversee offshore delivery teams and maintain strong client relationships. You will ensure accurate processing of applications, redemptions, transfers, and distributions within SLA, while coordinating reconciliations and monthly statements.

Ideal candidates have 2 years in fund services, strong communication, and a solid understanding of financial markets.

Qualifications

• 2 years fund services experience.
• Commercial experience delivering services to clients.
• Exposure to offshoring models is advantageous.
• Can adhere to deadlines with attention to detail.
• Strong communication and analytical skills.
• Demonstrates teamwork and independent work capability.
• Interest in financial markets and organisational skills.

Responsibilities

• Ensure delivery quality of services to clients by overseeing offshore teams.
• Manage client relationships to ensure effective service delivery.
• Provide QA on applications, redemptions, switches and transfers.
• Review and release periodic distributions and investor statements within SLA.
• Review reconciliations and monthly/quarterly reports.
• Support compliance with client requirements and incident remediation.
• Coordinate Calastone transactions and month-end rebates.
• Prepare client management reporting and participate in servicing meetings.

Skills

Fund services experience

Relationship management

Client delivery experience

Offshoring exposure

Deadline adherence

Client relations

Working under pressure

Attention to detail

Team player

Communication skills

Financial markets knowledge

Organisational skills

Problem-solving

Independent work

Task prioritisation

Tools

Offshore operations tools

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Account Manager, Transfer Agency

Location : Sydney

Description

This role is to e nsures the delivery of high quality and accurate services to clients and investors by providing exceptional oversight of our offshore teams. This role will manage the relationship of clients to ensure effective delivery of services.

Job specification

• Provide the quality assurance on all applications, redemptions, switches and transfers from the offshore team
• Review and release periodic, quarterly, distributions and exit statements to investors and clients within SLA's
• Reviewing, clearing and signing off bank reconciliations
• Review pending and settled reports and distributing to clients
• Manage the compliance requirements for clients including completing incident reports, implementing remediation and working with internal and external compliance stakeholders on key compliance requirements
• Manage Calastone transactions including daily reconciliations and issue resolution
• Understanding and maintaining Fee Rebate schedules
• Executing the Fee Rebate transactions at month end and submitting to clients for review
• Contribute to client management reporting and attend client servicing meetings when required
• Ensure the quality of services provided to clients meet their expectations
• Work closely with key internal stakeholders on client management and delivery
• Proactively address and work to problem solve client queries
• Other ad hoc duties as required

Skills Required:

• 2 years fund services experience
• Commercial experience in working with clients in a delivery service model
• Exposure to offshoring models would be highly advantageous
• Adhere to deadlines
• Foster positive relations with client
• Ability to work well under pressure
• High level attention to detail
• Strong team player
• Strong communication and analytical skills
• An understanding and interest in financial markets
• Strong organisational skills
• Strong problem-solving skills
• Ability to work independently
• Ability to prioritise tasks.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.