Transactional Banking Lead — Melbourne

NAB; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

NAB is seeking a Specialised Banking Manager to join the Transactional Banking team, servicing customers across inner Melbourne. You will shape complex transactional banking solutions and contribute to NAB's market leadership.

Join a team that values coaching, growth and belonging while delivering exceptional service and building strong customer relationships. This role requires a customer-centric mindset and collaboration across the business.

Qualifications

• Experience in transactional or business banking (a minimum of 3 years in transaction banking preferred).
• Front line customer service and sales experience.
• Ability to work independently and manage your own business.
• Strong commercial acumen and customer focus.
• Interest or experience in financial technology and system integration.
• Passion for improving customer outcomes and understanding market trends.
• Exceptional communication and stakeholder management skills.
• The curiosity to ask questions, challenge thinking, and drive continuous improvement.

Responsibilities

• Deliver exceptional service through meaningful customer connections.
• Support bankers across inner Melbourne to deepen customer relationships and drive customer advocacy through targeted transactional solutions.
• Share insights and best practices on NAB’s payment solutions and digital channels.
• Identify opportunities to increase customer participation and product usage.
• Maintain compliance by adhering to risk, policy and procedural requirements while supporting innovation.

Skills

Transactional banking

Customer service

Sales experience

Independence

Commercial acumen

Customer focus

Fintech interest

Stakeholder management

Communication

Curiosity

Continuous improvement

Job description

• Work alongside experienced bankers who are passionate about customer outcomes, collaboration and sharing knowledge.
• Shape complex transactional banking solutions that help customers succeed and contribute to NAB's continued market leadership.
• Enjoy the support of an invested leader and a culturally safe team environment that prioritises coaching, growth and belonging.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

In the role of a Specialised Banking Manager, you will join the Transactional Banking team, servicing customers across inner Melbourne as we strengthen our focus on customer obsession and winning together.

You’ll make an impact each day by:

• Deliver exceptional service through meaningful customer connections.
• Support bankers across inner Melbourne to deepen customer relationships and drive customer advocacy through targeted transactional solutions.
• Share insights and best practices on NAB’s payment solutions and digital channels.
• Identify opportunities to increase customer participation and product usage.
• Maintain compliance by adhering to risk, policy and procedural requirements while supporting innovation.

You’ll bring to this role:

• Experience in transactional or business banking (a minimum of 3 years in transaction banking preferred).
• Front line customer service and sales experience.
• Ability to work independently and manage your own business.
• Strong commercial acumen and customer focus.
• Interest or experience in financial technology and system integration.
• Passion for improving customer outcomes and understanding market trends.
• Exceptional communication and stakeholder management skills.
• The curiosity to ask questions, challenge thinking, and drive continuous improvement.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, and designed with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visithttps://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via***********@nab.com.au(please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .