Trainer - ICT Systems & Digital Transformation

Talent Corp; Brisbane; On-site; AUD 143,000 - 187,000; Full time

Job summary

Talent is seeking an experienced Training Facilitator to support a major digital transformation project in Queensland. The role focuses on delivering engaging training across a new workforce management system, ensuring end users gain the knowledge, skills and confidence to adopt new processes.

You will work with Change Managers, project teams and SMEs, planning, coordinating and delivering training, developing learning resources and providing post-implementation support.

Qualifications

• Proven experience as a Training Facilitator or ICT Trainer or related role.
• Experience delivering ICT implementations, digital transformation or change initiatives.
• Strong skills in developing training programs, user guides and facilitator documentation.
• Good understanding of adult learning principles and learner engagement.

Responsibilities

• Deliver instructor-led, face-to-face and virtual training to diverse groups.
• Facilitate demonstrations, exercises, walkthroughs and scenario-based learning.
• Travel across Queensland to deliver training, with 50% travel expected.
• Develop training materials including facilitator guides, manuals and job aids.
• Coordinate schedules, registrations, venues and virtual sessions.

Skills

Training Facilitator

ICT Trainer

Digital Transformation

Stakeholder Engagement

Travel readiness

Job description

Trainer - ICT Systems & Digital Transformation

Location: Brisbane, QLD
Contract Duration: 5 months
Rate: $893.33 per day inc super

About the Role

Talent is currently seeking an experienced Training Facilitator to support a major digital transformation program focused on implementing a new workforce management system across a Queensland Government Department based in Brisbane, CBD.

This role will play a key part in supporting the successful statewide rollout of a new digital platform, ensuring stakeholders are equipped with the knowledge, skills and confidence to adopt new systems, processes and ways of working.

Working closely with Change Managers, project teams and subject matter experts, you will be responsible for planning, coordinating and delivering engaging training programs, developing learning resources and supporting end users throughout the implementation.

Key Responsibilities

• Deliver engaging instructor-led, face-to-face and virtual training sessions to diverse stakeholder groups.
• Facilitate system demonstrations, practical exercises, business process walkthroughs and scenario-based learning activities.
• Travel to various locations across Queensland to deliver face-to-face training, with approximately 50% travel required.
• Develop and maintain training materials, including facilitator guides, user manuals, presentations, workbooks and job aids.
• Tailor training approaches to accommodate varying levels of digital literacy, operational experience and learning requirements.
• Coordinate training schedules, participant registrations, venues, virtual sessions and associated logistics.
• Provide ongoing guidance and support to end users before, during and after training delivery.
• Collaborate with change management, communications, deployment and technical teams to support a consistent training experience.
• Evaluate training effectiveness through participant feedback, surveys, assessments and learning outcomes.
• Monitor training completion, user readiness and adoption indicators, identifying and escalating risks where required.
• Contribute to continuous improvement initiatives to enhance training delivery and overall user adoption.

Skills and Experience

To be successful in this role, you will ideally demonstrate:

• Proven experience as a Training Facilitator, ICT Trainer, Training Specialist, Systems Trainer or similar position.
• Demonstrated experience delivering training as part of ICT implementations, digital transformation or business change initiatives.
• Strong experience developing training programs, learning resources, user guides, job aids and facilitator documentation.
• Sound understanding of adult learning methodologies, instructional design principles and learner engagement techniques.
• Experience delivering both face-to-face and virtual training to diverse stakeholder groups.
• Ability to translate complex technical information and business processes into clear, engaging and practical learning experiences.
• Strong stakeholder engagement, communication and presentation skills.
• Experience supporting organisational readiness, change adoption and capability development activities.
• Excellent organisational skills, attention to detail and ability to manage competing priorities.
• A collaborative, adaptable and customer-focused approach.
• Willingness and availability to travel approximately 50% of the time to deliver training across designated Queensland regions.