Trainer

Teachers Federation Health Ltd; Sydney; Hybrid; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance subsidies

Product and service discounts

Wellbeing program

Leave benefits

Public transport access

Job summary

Teachers Health is seeking a dedicated Trainer for a 12-month fixed term contract in Sydney. You will deliver onboarding and role-based training for Membership Services and Claims, facilitate sessions in person and online, and design materials to support employee development.

You’ll coach staff, identify learning needs, and drive continuous improvement across the business. The role emphasizes stakeholder collaboration, compliance alignment, and delivering impactful learning experiences that

Qualifications

• Experience delivering training, coaching or learning programs.
• Ability to translate complex information into practical learning experiences.
• Strong relationships with stakeholders and effective communication.

Responsibilities

• Deliver onboarding and role-based training for Membership Services, Claims and frontline staff.
• Facilitate engaging sessions in classroom and virtual settings.
• Design and maintain training materials and assessments.
• Provide coaching and support to new and existing employees.
• Identify learning needs and drive capability improvements.
• Partner with stakeholders to align training with objectives and compliance.
• Monitor effectiveness and implement continuous improvements.
• Support refresher training and other capability initiatives.

Skills

Training delivery

Coaching

Facilitation

Communication

Stakeholder engagement

Continuous improvement

Organisational skills

Education

Certificate IV in Training and Assessment

Tools

LMS

Articulate

Job description

• Subsidised private health insurance and discounts on our products and services

Trainer (12-Month Fixed Term Contract)

Do you enjoy helping others learn, grow and succeed? Are you passionate about creating engaging learning experiences and building capability within teams?

We're looking for a Trainer to join our People, Culture & Capability team on a 12-month fixed term contract. In this role, you'll partner with our Membership Services and Claims teams to deliver impactful training, support employee development, and help create exceptional experiences for our members.

This is a fantastic opportunity for someone who enjoys a mix of facilitation, coaching, stakeholder engagement, learning design and continuous improvement, while seeing the direct impact of their work on employee success.

What we have to offer?

We at Teachers Health have a lot to offer,

• Attractive leave benefits
• Hybrid working model with flexibility when not facilitating training. (During training delivery, attendance in the office is required and standard training hours apply.)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Trainer, you'll play a key role in building the capability of our customer-facing teams by delivering engaging learning experiences and supporting employees throughout their development journey.

• Deliver onboarding and role-based training for Membership Services, Claims and frontline employees
• Facilitate engaging learning sessions in both classroom and virtual environments
• Design, develop and maintain training materials, assessments and learning resources
• Provide coaching and ongoing support to new and existing employees
• Identify learning needs and opportunities to improve capability across the business
• Partner with stakeholders to ensure training aligns with operational objectives and compliance requirements
• Monitor training effectiveness and implement continuous improvements
• Support the development of refresher training, learning modules and other capability initiatives

What do you need? /What are we looking for?

We're looking for someone who enjoys helping others succeed and can confidently translate complex information into engaging and practical learning experiences.

Essential

• Experience delivering training, coaching or learning programs
• Strong facilitation and presentation skills
• Excellent communication skills with the ability to explain complex information clearly
• Experience building effective relationships with a variety of stakeholders
• A proactive mindset with a focus on continuous improvement
• Strong organisational skills and the ability to manage competing priorities

Desirable

• Experience within Private Health Insurance, Claims, Membership Services or a similar customer-focused environment
• Certificate IV in Training and Assessment (or equivalent)
• Experience using Learning Management Systems (LMS)
• Experience with eLearning authoring tools such as Articulate
• Knowledge of HAMBS, Civica Ensure or similar systems
• Australian Citizenship or Permanent Residency

If you're passionate about learning and development and enjoy seeing others grow and succeed, we'd love to hear from you!

The salary package for this role (so inclusive of super) is $115,678

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]

The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture. We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for 2025–2026.