Trainer

Teachers Health; Sydney; Hybrid; AUD 98,000 - 133,000; Full time

Benefits offered by this job

Attractive leave benefits

Hybrid working model

Subsidised private health insurance

Discounts on products and services

Generous wellbeing program

Accessible by public transport

Job summary

Teachers Health in Sydney is seeking a Trainer on a 12-month fixed term contract to partner with Membership Services and Claims teams, delivering onboarding and role-based training. You will design engaging sessions, coach colleagues and support employee development to enhance member experiences.

The role combines facilitation, learning design and continuous improvement, with a hybrid work model (office during training delivery) and attractive benefits for a not-for-profit education community.

Qualifications

• Experience delivering training, coaching or learning programs.
• Strong facilitation and presentation skills.
• Excellent communication with complex information.
• Ability to build relationships with stakeholders.
• Proactive about continuous improvement and efficiency.
• Strong organisational skills and prioritisation.

Responsibilities

• Deliver onboarding and role-based training for customer-facing teams.
• Facilitate sessions in classroom and virtual environments.
• Design, develop and maintain training materials and assessments.
• Provide coaching and ongoing support to staff.
• Identify learning needs and drive capability improvements.
• Partner with stakeholders to align training with objectives and compliance.
• Monitor training effectiveness and implement improvements.
• Support development of refresher modules and initiatives.

Skills

Facilitation

Presentation skills

Communication

Stakeholder management

Continuous improvement

Time management

Education

Certificate IV in Training and Assessment

Tools

LMS

Articulate

HAMBS

Civica Ensure

Job description

Trainer (12-Month Fixed Term Contract)

Do you enjoy helping others learn, grow and succeed? Are you passionate about creating engaging learning experiences and building capability within teams?

We're looking for a Trainer to join our People, Culture & Capability team on a 12-month fixed term contract. In this role, you'll partner with our Membership Services and Claims teams to deliver impactful training, support employee development, and help create exceptional experiences for our members.

This is a fantastic opportunity for someone who enjoys a mix of facilitation, coaching, stakeholder engagement, learning design and continuous improvement, while seeing the direct impact of their work on employee success.

What we have to offer?

We at Teachers Health have a lot to offer,

• Attractive leave benefits
• Hybrid working model with flexibility when not facilitating training. (During training delivery, attendance in the office is required and standard training hours apply.)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Trainer, you'll play a key role in building the capability of our customer-facing teams by delivering engaging learning experiences and supporting employees throughout their development journey.

Key Responsibilities Include

• Deliver onboarding and role-based training for Membership Services, Claims and frontline employees
• Facilitate engaging learning sessions in both classroom and virtual environments
• Design, develop and maintain training materials, assessments and learning resources
• Provide coaching and ongoing support to new and existing employees
• Identify learning needs and opportunities to improve capability across the business
• Partner with stakeholders to ensure training aligns with operational objectives and compliance requirements
• Monitor training effectiveness and implement continuous improvements
• Support the development of refresher training, learning modules and other capability initiatives

What do you need? /What are we looking for?

We're looking for someone who enjoys helping others succeed and can confidently translate complex information into engaging and practical learning experiences.

Essential

• Experience delivering training, coaching or learning programs
• Strong facilitation and presentation skills
• Excellent communication skills with the ability to explain complex information clearly
• Experience building effective relationships with a variety of stakeholders
• A proactive mindset with a focus on continuous improvement
• Strong organisational skills and the ability to manage competing priorities

Desirable

• Experience within Private Health Insurance, Claims, Membership Services or a similar customer-focused environment
• Certificate IV in Training and Assessment (or equivalent)
• Experience using Learning Management Systems (LMS)
• Experience with eLearning authoring tools such as Articulate
• Knowledge of HAMBS, Civica Ensure or similar systems
• Australian Citizenship or Permanent Residency

If you're passionate about learning and development and enjoy seeing others grow and succeed, we'd love to hear from you!

The salary package for this role (so inclusive of super) is $115,678

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]