Trainee Receptionist/Holiday Assistant

Lifestyle Group Real Estate; Byron Bay; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Real estate coaching access

Dynamic CEO

Multi-office growth

Career training and coaching

Energised workplace

Job summary

Lifestyle Group is a leading real estate provider in regional New South Wales with over 250 team members. We focus on residential, commercial, holiday and lifestyle properties, offering expert advice and a customer-first approach.

We are seeking a guest services-oriented role to engage with owners and guests, manage bookings, process payments and help maintain holiday properties. Progression opportunities exist across multiple offices.

Qualifications

• Customer-focused approach for owners and guests.
• Excellent communication via phone, email and in person.

Responsibilities

• Provide exceptional customer focus towards owners and guests.
• Engage with guests via phone, email and in person.
• Ensure accuracy of central booking management software.
• Handle credit card transactions.
• Perform checks of cleaning quality and maintenance of holiday properties.

Skills

Customer service

Communication

Guest relations

Tools

Booking software

Job description

Access to Australia's best Real Estate coaches

Crescent Head Location

Collaborative and Inclusive Culture

About Us

Lifestyle Group is a leading provider of Real Estate services across regional New South Wales, operating as an interconnected network of multiple offices under the Lifestyle brand. While each office carries the Lifestyle name and serves its local community, together, we are collectively known as the Lifestyle Group.

Why Lifestyle Group?

With a strong presence from Forster to Byron Bay, our group employs over 250 team members and specialises in residential, commercial, holiday and lifestyle properties, offering expert advice, innovative solutions and a customer-first approach.

Progressive Culture:We embrace a modern and progressive culture, fostering an environment that values innovation and personal growth.

Cutting-edge Technology:Utilise the latest technology in the industry to stay ahead and excel in your role.

Career Progression:With multiple offices, there are abundant opportunities for career progression within our company.

The Role

Provide exceptional customer focus towards both prospective and existing owners and guests.

Ongoing engagement with guests via phone, email and in person when required.

Ensure accuracy of the central booking management software.

Handle credit card transactions.

Perform checks of cleaning quality and ensure any maintenance of holiday properties.

Requirements

Welcoming clients, answering questions, and directing them to the appropriate agent or department.

Handling incoming phone calls, taking messages, and forwarding calls to the correct personnel.

Responding to enquiries via email, forwarding messages, and maintaining professional communication.

Ordering office supplies, keeping the front area tidy and presentable.

Prospect and obtain holiday managements building relationships with new clients.

Provide exceptional customer focus towards both prospective and existing owners and guests.

Ongoing engagement with guests via phone, email and in person when required.

Ensure accuracy of the central booking management software.

Handle credit card transactions.

Perform checks of cleaning quality and ensure any maintenance of holiday properties.

What We Offer:

• Access to Australia's best Real Estate coaches
• Dynamic and Progressive CEO
• Multi Office Business supporting growth within
• Accessibility to training and coaching for career growth
• Energised Workplace and Collaborative Culture
• Committed to making a Positive Impact in the Community
• Enjoy the day off on your Birthday