Trainee/Qualified Dental Assistant / Receptionist

Castlemaine Smiles; Castlemaine; On-site; AUD 48,000 - 64,000; Full time

Job summary

Castlemaine Smiles is seeking a friendly Trainee/Qualified Dental Assistant and Receptionist to support both clinical and front-desk duties. You will chairside assist dentists, prep and sterilize instruments, and help patients feel comfortable throughout visits.

This role also covers reception tasks such as greeting patients, answering calls, booking appointments, processing payments and managing recalls. A patient‑focused attitude and solid infection control practices are essential.

Qualifications

• Chairside duties and maintaining infection control are core requirements.
• Front-desk responsibilities include greeting patients and handling bookings.
• Strong customer service and teamwork are essential in a clinical setting.

Responsibilities

• Chairside dental assistance during procedures and instrument preparation.
• Prepare and sterilize instruments and treatment rooms.
• Maintain infection control standards and clinical protocols.
• Support patient comfort before, during and after treatment.
• Manage clinical stock and supplies.
• Take and process dental radiographs if qualified.
• Greet patients and provide excellent customer service.
• Answer calls and manage appointment bookings.
• Patient recalls and follow-ups.
• Process payments and handle accounts.

Skills

Chairside assistance

Infection control

Customer service

Reception duties

Job description

Trainee/Qualified Dental Assistant / Receptionist

As a Dental Assistant / Receptionist , you will play an important role in ensuring the smooth day-to-day operation of our clinic while delivering exceptional patient care and customer service.

About the Role

As a Dental Assistant / Receptionist , you will play an important role in ensuring the smooth day-to-day operation of our clinic while delivering exceptional patient care and customer service.

Key Responsibilities

Dental Assisting Duties

• Chairside assistance to dentists during a range of dental procedures
• Preparing and sterilizing instruments and treatment rooms
• Maintaining infection control standards and clinical protocols
• Assisting with patient care and comfort before, during, and after treatment
• Managing clinical stock and supplies
• Taking and processing dental radiographs (where qualified)

Reception Duties

• Greeting patients and providing exceptional customer service
• Answering phone calls and managing appointment bookings
• Patient recalls and follow-up communications
• Processing payments and handling accounts