Trainee Customer Service Officer

EvoResume; Canterbury-Bankstown; Hybrid; AUD 38,000 - 45,000; Full time

Benefits offered by this job

TAFE course

12% super

Structured development program

Job summary

City of Canterbury Bankstown is offering a two-year temporary full-time Trainee Customer Service Officer position in Bankstown, NSW. The program combines on‑the‑job learning with a TAFE course, enhancing skills in resident inquiries and front-desk service.

Eligibility includes Year 12 completion or current student status, strong communication, and Australian work rights. Salary starts at the stated rates, with superannuation, and the trainee starts February 2027.

Qualifications

• Be a current Year 12 student, recent school leaver, or early career professional.
• Effective written and verbal communication skills.
• Computer literacy skills.
• Previous experience in a customer service role is not essential but advantageous.

Responsibilities

• Answer resident enquiries on the phone and at the counter.
• Work as part of the City of Canterbury Bankstown customer service team in Bankstown.
• Participate in a two-year traineeship while completing a TAFE course.

Skills

Communication skills

Computer literacy

Customer service experience (advantage

Education

Year 12 / recent school leaver

Job description

Trainee Customer Service Officer at City of Canterbury Bankstown, Bankstown, New South Wales, Australia.

Two-year temporary full-time traineeship, commencing February 2027.

Canterbury-Bankstown Council takes trainees into its customer service team for two years and puts them through a TAFE course while they work. The job is answering resident enquiries on the phone and at the counter in Bankstown, for one of the largest councils in NSW. Previous customer service experience is not essential, but you need full unrestricted working rights in Australia, and the traineeship does not start until February 2027.

Requirements:

• Be a current Year 12 student, recent school leaver, or early career professional
• Effective written and verbal communication skills
• Computer literacy skills
• Previous experience in a customer service role is not essential but advantageous
• Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights

The role offers:

• Salary commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC), plus 12% super
• Two-year Temporary Full-Time traineeship commencing in February 2027
• Complete a TAFE course alongside your work with Council
• Structured learning and development combined with practical, on-the-job experience
• Bankstown location, close to public transport
• Access to employee Health and Wellbeing Programs