Customer Service Officer Traineeship Illawarra

Horizon Bank; Shellharbour City Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On-the-job training

Banking qualification

Team environment

Career growth

Job summary

Horizon Bank in New South Wales is offering a Customer Service Trainee position based across Albion Park and other Illawarra branches. The two-year, full-time traineeship combines on-the-job training with study to earn a nationally accredited banking qualification.

The role suits school leavers or those passionate about helping people and starting a career in banking, with extensive training and a supportive team environment.

Qualifications

• Interest in customer service and community engagement.
• Strong communication and rapport-building skills.
• No banking experience required; training provided.
• Must have a current driver’s license and own transport.

Responsibilities

• Greet and assist customers with everyday banking transactions.
• Educate customers on bank products and services that align with their financial goals.
• Maintain accurate records of transactions and customer interactions in line with bank policies.
• Contribute to a positive branch atmosphere.

Skills

Customer service

Excellent communication

Team player

Willingness to learn

Driver's license

Own transport

Banking software

Tools

Banking software

Job description

About Us:

As a community focused bank, we pride ourselves on providing exceptional, personalised service to our customers in the Illawarra and South Coast region. We believe in building strong relationships and supporting our community. As a Customer Service Trainee, you'll be part of a dedicated team that goes above and beyond to meet the needs of our customers and make a real impact in their lives.

About the Role:

We are looking for enthusiastic and customer-focused individuals who are interested in building a career in banking. This traineeship provides hands-on training and practical experience in all areas of customer service within a banking environment. The successful applicant will work full time for two years combining on the job specific training and study, allowing them to gain a nationally accredited qualification upon completion. You will be based in Albion Park and also spend some of your time at our other Illawarra branches. The role is ideal for school leavers, or anyone with a passion for helping people and a desire to develop a career in the financial sector.

Key Responsibilities:

• Greet and assist customers with everyday banking transactions
• Educate customers on bank products and services that align with their financial goals
• Maintain accurate records of transactions and customer interactions in line with bank policies
• Contribute to a positive branch atmosphere

What We’re Looking For:

• A genuine interest in customer service and community engagement
• Strong communication skills and the ability to build rapport with people of all ages and backgrounds
• A team player with a positive, can-do attitude
• Basic computer skills and a willingness to learn new systems
• No previous banking experience necessary but a commitment to learning is essential
• Must have a current driver's license and own transport

What We Offer:

• Comprehensive on-the-job training and mentoring
• Opportunity to gain a formal qualification in banking services
• Supportive, friendly team environment with a community focus
• Career growth opportunities within the bank