Trainee Client Support Officer Identified position

Mulungu Aboriginal Corporation; Mareeba Shire; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Certificate III traineeship

Job summary

Mulungu Aboriginal Corporation invites applications for a Trainee Client Support Officer in Mareeba. The role focuses on front-line reception, client support, and administrative tasks within a primary health care setting.

You will work under supervision, training toward a Certificate III, with exposure to reporting, documentation, and quality processes, while contributing to culturally safe health services for Aboriginal and Torres Strait Islander communities.

Qualifications

• Enrolment in a Certificate III course is required.
• Ability to use Microsoft Office 365 products.
• Experience or ability to perform healthcare administration and customer service tasks.
• Willingness to work respectfully with Aboriginal and Torres Strait Islander communities.

Responsibilities

• Staff reception and front-line client service with professionalism and confidentiality.
• Answer calls and direct enquiries to appropriate staff.
• Book, confirm, reschedule, and cancel appointments as needed.
• Maintain client records and accurate demographic information.
• Assist with filing, scanning, data entry, and basic resources preparation.
• Support mail and correspondence processes and team tasks.
• Maintain accurate records and demonstrate ethical conduct.
• Identify and report feedback, risks, and non-conformances; participate in quality improvement.

Skills

Microsoft Office 365

Customer service

Communication

Healthcare administration

Education

Certificate III enrolment

Tools

Blue Card

National Police Check

Driver License (Queensland)

Job description

Trainee Client Support Officer Identified position

Trainee Client Support Office -Identified Position

• Join Mulungu’s Corporate Services team to build your administrative and client-support capability in a primary healthcare environment.
• Front-of-house reception and customer service support: manage enquiries, bookings, correspondence, and client records with care and confidentiality.
• Structured training pathway: eligible candidates can enroll in a Certificate III course and progress through required traineeship steps.
• Community-focused, culturally safe role in Mareeba, supporting Aboriginal and Torres Strait Islander health and wellbeing services.

Mulungu Aboriginal Corporation Primary Health Care Service

Mulungu Aboriginal Corporation Primary Health Care Service (Mulungu) is an Aboriginal Community Controlled Health Service delivering health and wellbeing services to communities in Mareeba and surrounding districts.

Mulungu operates across multiple service tiers, including Health Services, Education Services, Community Services, and Corporate Services, working together under one organization to support community outcomes.

About the Role

The Trainee Client Support Officer role (within Corporate Services) supports the delivery of administrative and customer service activities required in a primary healthcare setting. The position is supervised while you learn and develop the knowledge and practical skills needed to provide professional front-line support, maintain accurate information, and contribute to required reporting and quality processes.

Reporting to the Deputy CEO, the successful candidate will contribute to operational priorities and support relevant actions, outcomes, and reporting requirements linked to applicable Operational/Action Plans and funding agreements.

Key Responsibilities

Under supervision and guidance, you will assist with reception, customer service support, and administrative tasks, including:

• Welcome patients, clients, and visitors in a professional, respectful, and culturally appropriate manner.
• Answer and direct telephone calls and enquiries to appropriate staff.
• Book, confirm, reschedule, and cancel appointments as required.
• Support customer correspondence handling and records management, including updating and maintaining patient demographic information.
• Assist with filing, scanning, and data entry, as well as preparing resources (for example, photocopying).
• Support mail and correspondence processes and assist team members with administrative tasks.
• Maintaining accurate records and demonstrating ethical conduct.
• Identifying and reporting feedback, complaints, risks, non-conformances, and other issues in accordance with organizational requirements.
• Participating in quality improvement activities and continuous improvement initiatives.

Candidate Profile

To be considered, you will need to demonstrate suitability for the role and meet the entry requirements for a traineeship pathway.

• Eligible for enrolment in a Certificate III course.
• Ability to use Microsoft Office 365 products.
• Ability to perform the key duties of the position effectively in a healthcare administration and customer service setting.
• Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander people, families, and communities.
• Current Queensland C Class Driver License, Current Working with Children (Blue Card) Current National Police Check, or ability to obtain prior to commencement.

Success in this role is supported by professional communication, reliability in attending rostered shifts, and a willingness to learn and develop administrative capabilities through training and performance reviews.

It is a genuine occupational requirement under s25 of the Anti-Discrimination Act 1991 that applicants be Aboriginal and/or Torres Strait Islander.