Trainee Client Support Officer-Healthcare Admin Traineeship

Mulungu Aboriginal Corporation; Mareeba Shire; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Certificate III traineeship

Job summary

Mulungu Aboriginal Corporation invites applications for a Trainee Client Support Officer in Mareeba. The role focuses on front-line reception, client support, and administrative tasks within a primary health care setting.

You will work under supervision, training toward a Certificate III, with exposure to reporting, documentation, and quality processes, while contributing to culturally safe health services for Aboriginal and Torres Strait Islander communities.

Qualifications

• Enrolment in a Certificate III course is required.
• Ability to use Microsoft Office 365 products.
• Experience or ability to perform healthcare administration and customer service tasks.
• Willingness to work respectfully with Aboriginal and Torres Strait Islander communities.

Responsibilities

• Staff reception and front-line client service with professionalism and confidentiality.
• Answer calls and direct enquiries to appropriate staff.
• Book, confirm, reschedule, and cancel appointments as needed.
• Maintain client records and accurate demographic information.
• Assist with filing, scanning, data entry, and basic resources preparation.
• Support mail and correspondence processes and team tasks.
• Maintain accurate records and demonstrate ethical conduct.
• Identify and report feedback, risks, and non-conformances; participate in quality improvement.

Skills

Microsoft Office 365

Customer service

Communication

Healthcare administration

Education

Certificate III enrolment

Tools

Blue Card

National Police Check

Driver License (Queensland)

Job description

Mulungu Aboriginal Corporation invites applications for a Trainee Client Support Officer in Mareeba. The role focuses on front-line reception, client support, and administrative tasks within a primary health care setting.

You will work under supervision, training toward a Certificate III, with exposure to reporting, documentation, and quality processes, while contributing to culturally safe health services for Aboriginal and Torres Strait Islander communities.