Mobile Case Manager - Workers Compensation

Haylo People; Coffs Harbour; Hybrid; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Car allowance

Monthly rostered day off

Accommodation covered for overnight St

Hybrid working

Job summary

Haylo People is seeking a Mobile Case Manager to support injured workers across regional NSW. You will work face-to-face with clients, coordinate treatment, and help achieve timely returns to work.

The role offers hybrid working, a permanent full-time contract for 18 months with potential extension. Salary up to $105,000 + Super, plus a $17,500 car allowance or company fleet vehicle, plus a monthly rostered day off (RDO) and overnight accommodation coverage.

Qualifications

• Experience in Workers Compensation, Case Management, Rehabilitation or Allied Health.
• An understanding of physical and/or psychological injuries and recovery.
• Strong communication and relationship-building skills.
• The ability to work autonomously and manage a regional travel schedule.
• A genuine passion for helping people overcome injuries and achieve positive recovery outcomes.
• A current driver's licence.

Responsibilities

• Be the face of the insurer, providing personalised, face-to-face support to injured workers and employers throughout their recovery journey.
• Coordinate treatment and support safe and sustainable returns to work for individuals with physical and/or psychological injuries.
• Work hands-on with injured workers, maintaining involvement in treatment and recovery while avoiding traditional claims management constraints.

Job description

Mobile Case Manager - Workers Compensation

HAYLO are partnered with a leading specialist insurer who are looking for a Mobile Case Manager to join their team, supporting injured workers across regional NSW.

This is a unique opportunity for someone looking to move away from traditional claims management or purely clinical work, offering a hands-on role where you can work directly with injured workers, support their recovery and see the impact of your involvement firsthand.

• Permanent, full-time contract for 18 Months, highly likely to extend.
• Regional NSW – covering Coffs Harbour, Port Macquarie, Grafton and surrounding areas
• Salary up to $105,000 + Super
• $17,500 car allowance or company fleet vehicle
• Monthly rostered day off (RDO)
• Flexible working arrangements – approximately 8 face-to-face visits per week across 2–3 days, with the remainder working from home
• Accommodation covered for overnight stays

HAYLO are partnered with a leading specialist insurer who are looking for a Mobile Case Manager to join their team, supporting injured workers across regional NSW.

This is a unique opportunity for someone looking to move away from traditional claims management or purely clinical work, offering a hands‑on role where you can work directly with injured workers, support their recovery and see the impact of your involvement firsthand.

• Permanent, full-time contract for 18 Months, highly likely to extend.
• Regional NSW – covering Coffs Harbour, Port Macquarie, Grafton and surrounding areas
• Salary up to $105,000 + Super
• $17,500 car allowance or company fleet vehicle
• Monthly rostered day off (RDO)
• Flexible working arrangements – approximately 8 face-to-face visits per week across 2–3 days, with the remainder working from home
• Accommodation covered for overnight stays

The Opportunity

As a Mobile Case Manager, you will be the face of the insurer, providing personalised, face-to-face support to injured workers and employers throughout their recovery journey.

Working with individuals experiencing both physical and psychological injuries, you will play an important role in facilitating recovery, coordinating treatment and supporting safe and sustainable returns to work.

Unlike traditional claims management positions, this role provides the opportunity to remain closely involved in the practical side of injury management, build hands‑on treatment and recovery experience, and see the difference your support makes.

What’s on Offer?

• Extensive training, development and ongoing support.
• The opportunity to build hands‑on experience across physical and psychological injury management.
• A varied role combining face‑to‑face engagement with flexible work‑from‑home arrangements.
• No pressure associated with billable hours or treatment targets.
• Significant opportunity for career progression, with future leadership opportunities as the team continues to grow.
• The ability to make a genuine difference to injured workers and their recovery outcomes.

About You

This opportunity could suit either an experienced Workers Compensation Case Manager looking for a more hands‑on position, or an Allied Health professional looking to transition into the insurance industry while maintaining involvement in treatment and recovery.
You will ideally have:

• Experience in Workers Compensation, Case Management, Rehabilitation or Allied Health.
• An understanding of physical and/or psychological injuries and recovery.
• Strong communication and relationship‑building skills.
• The ability to work autonomously and manage a regional travel schedule.
• A genuine passion for helping people overcome injuries and achieve positive recovery outcomes.
• A current driver's licence.

If you're looking for something a little different from traditional claims management or clinical practice, this is an opportunity to combine the best of both worlds while building a long‑term career with a growing specialist insurer.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Additional information

• Hybrid Working - 2/3 Days work from home
• $105,000 + Super + $17,500 Car Allowance + Monthly Day Off
• Open to Case Managers or Allied Health professionals