Service Coordinator

Master Staffing Solutions; Port Macquarie; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Meal and entertainment card up to $2,?

Bonus leave (3 days p.a.)

Fitness Passport

Job summary

Manning Support Services (MSS) on the NSW Mid North Coast is seeking a Service Coordinator to lead Home Support Workers, build strong relationships, and ensure high-quality services for clients across Taree and Port Macquarie.

The role focuses on leadership, rostering, staff support, and compliance with Award conditions to deliver client-centered, compliant services. Applications from First Nations Australians and diverse backgrounds are encouraged.

Qualifications

• Essential qualifications and requirements as listed: Cert IV in Ageing Support and related certificates; minimum 12 months administration/case management or coordinator/team leader experience; current NSW driver's licence and a vehicle with NSW registration and third-party insurance.

Responsibilities

• Staff supervision and support.
• Rostering to develop compliant, accurate rosters aligned with client needs and staff availability.
• Administration and compliance: maintain records, manage training, investigate feedback or complaints, prepare reports, participate in on-call roster.
• Service delivery and quality: contribute to continuous improvement of CHSP and Home Support delivery.

Education

Cert IV in Ageing Support

Certificate III in Administration / Business Studies or equivalent

Certificate III in Individual Support / Home & Community Services / Aged Care or equivalent

Job description

Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

MSS has an exciting opportunity for a Service Coordinator. In this key role you’ll coordinate a dedicated team of Home Support Workers, building strong relationships, and helping ensure high-quality services for clients. This position will work across our Taree and Port Macquarie offices.

This is a newly established and varied position, providing leadership, supervision, and guidance to staff, while also managing rosters. You’ll focus on high quality service delivery and client satisfaction, as well as staff support and compliance with Award conditions.

If you’re organised, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

Tasks and responsibilities include:

• Staff Supervision and Support - Supervise, mentor, and support Home Support Workers through regular meetings, performance management, and team engagement, while fostering a positive and respectful work culture.
• Rostering - Develop and manage compliant, accurate rosters that align with client needs and staff availability, respond to daily changes, monitor efficiency and compliance, and maintain up-to-date service and roster records.
• Administration and Compliance - Maintain accurate records, manage compliance and training requirements, investigate feedback or complaints, prepare reports, and participate in the on-call roster.
• Service Delivery and Quality - Support continuous improvement of service delivery in line with CHSP and Support at Home requirements.

Selection Criteria

Essential Qualifications and Requirements:

• Cert IV in Ageing Support, Certificate III in Administration, Business Studies or equivalent, Certificate III in Individual Support, Home & Community Services, Aged Care, Disability or equivalent
• 12 months Administration/Case Management or Coordinator/Team Leader experience
• Current NSW driver's licence and vehicle with current NSW registration and third-party insurance

Personal Attributes:

• Professional, compassionate, and client-focused
• Strong understanding of privacy and confidentiality principles
• Ability to work both collaboratively and independently
• Lateral thinker with initiative and strong problem-solving skills
• Leads by example and provides consistent, timely support to staff

What do we offer?

• Flexible working environment with a positive work culture
• Work for an award-winning community organisation with career development opportunities
• Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
• Bonus leave (3 days p.a.; pro rata for part-time)
• Option of Fitness Passport discounted gym and pool membership

Closing Date

The closing date for applications is 4:00pm Friday 6 November 2026.

Further Information

Please contact Nicola Stockdale (SeniorManager–HomeSupport&Rostering) if you have any questions about the roles.Email: ***************@mssinc.org.au Phone: [phone].

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.